Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

 

Job Description

We are seeking an experienced and dynamic technical presale professional to join our team as an Advisory Solution Consultant focused on ServiceNow's Workflow Data Fabric & RaptorDB. This role is critical to shaping and delivering innovative, scalable data platform solutions for our customers. You will play a key role in defining and showcasing the technical vision for ServiceNow’s emerging data capabilities, with a strong emphasis on distributed databases, data integration, and advanced analytics, complemented by the broader ServiceNow ecosystem including NowAssist and Agentic AI.

Key Responsibilities

• Data Solution Evangelism: Serve as a key technical advisor and advocate for ServiceNow’s Workflow Data Fabric and RaptorDB, articulating the benefits and capabilities of data platforms and integrated data solutions to business and technical stakeholders. 
• Database Architecture Advisory: Act as a trusted advisor to clients on how to architect, scale, and operate transactional and analytical workloads on RaptorDB. Provide guidance on distributed, multi-region, HA architectures, performance tuning, and data compliance best practices.
• Customer Engagement: Lead technical discovery sessions to identify customer needs, data integration challenges, and architectural gaps. Design and articulate innovative ServiceNow-based solutions aligned to business outcomes.
• PoC & Value Engineering: Build and deliver custom proof-of-concepts and proof-of-value solutions that demonstrate Workflow Data Fabric and RaptorDB’s technical strengths and business impact.
• Competitive Differentiation: Provide insights into the competitive data platform landscape, articulating trade-offs and positioning RaptorDB against alternatives.
• Solution Storytelling: Communicate complex technical solutions in clear and compelling ways to both technical and executive audiences. Align technical value to business priorities.
• Internal Enablement & Feedback: Collaborate with product and field enablement teams to share customer insights, influence roadmap, and contribute to reusable assets and learning materials.
• Sales Strategy Support: Actively support the presales lifecycle from qualification to close, including sizing, solution validation, and architecture workshops.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 5+ years in technical presales, solution engineering, or architecture roles with enterprise data platforms, cloud databases, or infrastructure technologies.
• Deep understanding of distributed database concepts, transactional/analytical processing, replication, sharding, and storage optimization.
• Strong technical background in data engineering, strong focus on data platforms, databases or infrastructure technologies. Enterprise software experience is a must. 
• Hands-on experience with data ingestion, ETL pipelines, real-time streaming platforms, and integration technologies (REST, JDBC, Kafka, etc.).
• Strong coding/scripting ability in SQL, Python, or similar languages to prototype solutions and communicate technical designs.
• Prior exposure to data modeling, query optimization, performance benchmarking, and capacity planning.
• Experience with low-code/no-code application development platforms; familiarity with ServiceNow platform certifications (CSA, CAD) is preferred. 
• Familiarity with competitive platforms like MongoDB Atlas, Snowflake, Databricks, BigQuery, Google Spanner, DynamoDB, or Cloudera is a strong plus.
• Strong stakeholder management skills across technical and business audiences; ability to work consultatively with customers and partners.
• Excellent verbal, written, and presentation skills, with a storytelling mindset that translates complex solutions into clear business value.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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