Role Summary

The IT Support Engineer will be responsible for providing end-to-end technical support for all plant-level IT systems including production floor equipment, hardware, network infrastructure, shop-floor applications, and user devices. They will ensure high system uptime, timely troubleshooting, preventive maintenance, and adherence to IT standards, while supporting day-to-day operations critical to manufacturing continuity.

Technical Support

·       Provide first-line and second-line support for desktops, laptops, printers, scanners, handhelds, PLC-connected systems, and production terminals.

·       Diagnose and resolve hardware, software, and network issues raised by plant users.

·       Install, configure, and maintain Windows OS, industrial applications, and security software.

Manufacturing Systems & Applications

·       Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation devices.

·       Troubleshoot connectivity between OT (Operational Technology) and IT systems.

·       Coordinate installation, updates, and patching for plant-critical applications.

Network & Infrastructure

·       Manage LAN/WAN connectivity, Wi-Fi access points, switches, CCTV monitoring, access control systems, and IP telephony.

·       Coordinate with central IT for firewall policies and network security.

Maintenance & Compliance

·       Perform periodic preventive maintenance across plant systems.

·       Maintain asset inventory, AMC records, and compliance documentation.

·       Support IT audits, data backup, antivirus deployment, and patch compliance.

User Support & Training

·       Provide technical guidance to employees on system usage, safety, and best practices.

·       Conduct basic training sessions for plant and office staff.

Vendor & Stakeholder Coordination

·       Liaise with vendors for equipment servicing, component replacement, and AMC.

·       Work with cross-functional teams (production, maintenance, quality) to ensure smooth operations.

Required Skills & Competencies

·       Strong knowledge of Windows OS, Active Directory, user management.

·       Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs).

·       Experience supporting manufacturing environments, OT/IT integration (preferred).

·       Hands-on exposure to industrial peripherals, barcode systems, production terminals.

·       Familiarity with CCTV, access control, printers, handheld devices.

·       Good analytical and troubleshooting capabilities.

· Ability to prioritize and resolve issues under time pressure.

·       Bachelors Degree in Computer Science, IT, Electronics, or related field.

·       2 to 5 years of IT support experience, preferably in a manufacturing plant.

·       Certifications such as CompTIA A+, N+, CCNA, or Microsoft MCP are a plus.