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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

IFM Operations Manager – Banking Operations

Position Overview

We are seeking an experienced Facility Manager with strong mechanical expertise and retail operations background to oversee comprehensive facilities management for our banking client. This role requires a hands-on professional who can manage complex building systems, coordinate soft services, and understand the unique operational demands of retail banking environments.

Key Responsibilities

Facilities Operations & Maintenance Oversee all mechanical, electrical, and plumbing systems across banking facilities including HVAC, refrigeration, lighting, fire safety, and security systems. Conduct regular inspections and implement preventive maintenance programs to ensure optimal performance and minimize downtime. Manage vendor relationships and service contracts for specialized equipment maintenance.

Soft Services Management Direct and oversee all soft services including janitorial and cleaning services, waste management and recycling programs, landscaping and grounds maintenance, pest control, reception and front-of-house services, and window cleaning. Ensure service providers maintain high standards that reflect the professional image expected in banking environments. Conduct regular quality inspections and manage service level agreements to ensure consistent delivery across all locations.

Retail Banking Environment Management Maintain branch facilities to support customer-facing operations with minimal disruption to banking services. Coordinate maintenance and cleaning activities outside business hours or during low-traffic periods. Ensure facilities meet brand standards and create welcoming, professional customer environments. Support branch openings, closures, and renovations.

Compliance & Safety Ensure all facilities comply with banking industry regulations, building codes, ADA requirements, and health and safety standards. Maintain current knowledge of fire safety, emergency systems, and security protocols. Conduct regular safety audits and implement corrective actions. Ensure soft services vendors adhere to all safety and compliance requirements.

Budget & Resource Management Develop and manage comprehensive facilities budgets including hard services maintenance, soft services contracts, utilities, and capital improvement projects. Identify cost-saving opportunities while maintaining service quality. Track and report on key performance metrics and facility expenditures across all service areas.

Vendor & Contract Management Manage relationships with multiple service providers across both hard and soft services. Negotiate contracts, monitor performance against KPIs, and conduct regular vendor reviews. Ensure all contractors maintain proper insurance, certifications, and comply with banking security requirements.

Emergency Response & Business Continuity Serve as primary point of contact for facility emergencies. Coordinate rapid response to mechanical failures, environmental issues, security concerns, or service disruptions. Develop and maintain business continuity plans to minimize operational disruptions.

Required Qualifications

• 5+ years facilities management experience with demonstrated mechanical aptitude

• 3+ years experience managing both hard and soft services

• 3+ years experience in retail or customer-facing environments (retail banking experience highly preferred)

• Strong working knowledge of HVAC, electrical, plumbing, and building automation systems

• Proven experience managing janitorial, landscaping, and facility support service contracts

• Technical certifications in relevant trades (HVAC, electrical, etc.) preferred

• Proven ability to read and interpret mechanical drawings and specifications

• Experience managing multiple locations and vendor relationships

• Strong understanding of building codes, safety regulations, and compliance requirements

Essential Skills

• Hands-on mechanical troubleshooting and problem-solving abilities

• Understanding of retail operations and customer experience priorities

• Strong vendor management and contract negotiation skills

• Excellent project management and organizational skills

• Strong communication skills for interacting with branch staff, executives, and vendors

• Quality control mindset with attention to detail in service delivery

• Ability to work flexible hours including evenings and weekends for emergencies

• Proficiency with CMMS (Computerized Maintenance Management Systems) and MS Office

Preferred Qualifications

• Bachelor's degree in Facilities Management, Engineering, or related field

• Certified Facility Manager (CFM) or similar professional certification

• Experience with security systems and access control in financial institutions

• Knowledge of energy management and sustainability initiatives

 

This role offers the opportunity to apply technical expertise and comprehensive service management skills in a dynamic retail banking environment while ensuring seamless operations that support both customer service excellence and business continuity

   

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

110,000.00 – 130,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Wayne, NJ

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.