Senior Principal - IT Asset & Configuration
- Location
- Bengaluru
- Type
- Full time
- Posted
- 2H AGO
A signal privately tells GSK you're interested. It is not a job application.
About the role
GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems.
Our diverse portfolio consists of vaccines, specialty medicines, and general medicines.
Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges.
Job Purpose
This role leads Hardware Asset Management (HAM) and Software Asset Management (SAM) across GSK Technology. The role sets the enterprise practice, standards, controls, data-quality expectations and delivery discipline required to maintain trusted asset and configuration information across a largely outsourced, multi-sourced ecosystem. It establishes clear accountabilities, governs adherence and assures that internal teams and delivery partners maintain complete, accurate and timely records throughout the lifecycle. Working through ServiceNow and integrated discovery, inventory, procurement and supplier data sources, the role enables service operations, cyber security, change, incident, problem, resilience and technology lifecycle decisions. It also drives proportionate automation and responsible AI-enabled productivity, with security, compliance, data quality, human review and governance guardrails embedded by design.
Key Responsibilities
Practice Leadership & Governance
- Define and maintain the enterprise IT Asset and Configuration Management practice covering HAM and SAM, aligned to GSK standards, regulatory requirements and the Technology operating model.
- Input to policies, standards; set control objectives, lifecycle rules, data ownership and RACI expectations; ensure accountabilities are clear across internal teams, strategic partners, managed service providers and specialist suppliers.
Hardware & Software Asset Management
- Establish reliable asset inventories, ownership, evidence and compliance reporting, including alignment between asset records and related Configuration Items.
- For SAM, assure entitlement, deployment and consumption data and support licence compliance, audit and optimisation decisions.
ServiceNow, Data & Integration
- Act as the senior functional authority for IT Asset and Configuration Management capabilities in ServiceNow, shaping requirements, backlog priorities, controls, data models and acceptance criteria with the platform team.
- Govern integrations with discovery, endpoint, cloud, procurement, identity, security and supplier data sources, including reconciliation, exception handling and authoritative-source decisions.
- Define dashboards and management information that make control performance, risk, data quality and remediation progress transparent.
Automation, Responsible AI & Modern Engineering
- Partner with the Automation Acceleration team and relevant platform or engineering teams to identify and prioritise automation opportunities across discovery, normalisation, reconciliation, attestation, exception triage and reporting.
- Promote responsible use of AI-enabled analysis and productivity tools to identify anomalies and improve decision support, with approved data use, security and compliance controls, explainability where appropriate, human review and auditable outcomes.
Key Relationships/Customers
Business Stakeholders
- Asset owners
- Finance, Procurement
- Risk, audit & compliance stakeholders
Tech Stakeholders
- ServiceNow platform and product teams
- Technology product, platform and service owners
- Enterprise Architecture and engineering teams
- Cyber Security, Global Risk & Compliance
- ITSM process leads, including Incident, Change and Problem Management
- Automation Acceleration team
- Data, reporting and observability teams
Other
- Strategic partners and managed service providers
Experience Required
Education & Professional Qualifications
- Degree in IT, Computer Science, Engineering, Business Information Systems or related field, or equivalent experience.
- ITIL Foundation required; ITIL Managing Professional, IT/Software Asset Management or ServiceNow certification desirable.
- Asset-management certification desirable.
Area of Specialisation
- Deep knowledge of IT Asset, Software Asset and Service Asset & Configuration Management practices.
- Strong understanding of CMDB design, CI lifecycle, discovery, reconciliation and data-quality controls.
- Working knowledge of hardware lifecycle governance, licence compliance, audit support and optimisation.
- Strong functional knowledge of ServiceNow CMDB, HAM and SAM and their integration with enterprise data sources.
- Understanding of technology risk, cyber security, privacy and regulatory expectations in a global regulated environment.
- Understanding of automation and responsible AI adoption in service-management data and workflows.
Experience Required
- Significant experience leading IT Asset and Software Asset or a related practice in a large, complex organisation.
- Proven experience setting or inputting to standards, controls and governance for HAM and SAM, not just administering records.
- Experience assuring outcomes in outsourced and multi-sourced environments.
- Hands-on functional experience of ServiceNow HAM/SAM, integrations and reporting.
- Understanding of CMDB CI classes and data models for effective leadership of HAM/SAM
- Experience supporting software compliance/audits with Procurement, Commercial and Finance stakeholders.
- Experience in a regulated global enterprise, ideally pharma, life sciences or healthcare, including leading audit readiness and response
Skills/Background
- Balances control, compliance, data quality and operational practicality.
- Strong governance design, policy writing and process documentation capability.
- Analytical mindset, able to define metrics and prioritise remediation.
- Strong influencing skills, securing action from teams that don't report to the role.
- Commercial awareness to support licensing/asset decisions while owners retain contract/supplier accountability.
- Translates technical and licensing detail into clear risk and decision language for senior stakeholders.
- Makes proportionate, risk-based decisions across a federated technology estate.
- Committed to responsible automation and AI adoption with human oversight.
- Fluent written and spoken English.
#AGTech
Skills
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
Inclusion at GSK:
As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.
Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs.
Important notice to Employment businesses/ Agencies
GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
It has come to our attention that the names of GlaxoSmithKline or GSK or our group companies are being used in connection with bogus job advertisements or through unsolicited emails asking candidates to make some payments for recruitment opportunities and interview. Please be advised that such advertisements and emails are not connected with the GlaxoSmithKline group in any way.
GlaxoSmithKline does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection with recruitment with any GlaxoSmithKline (or GSK) group company at any worldwide location. Even if they claim that the money is refundable.
If you come across unsolicited email from email addresses not ending in gsk.com or job advertisements which state that you should contact an email address that does not end in “gsk.com”, you should disregard the same and inform us by emailing askus@gsk.com, so that we can confirm to you if the job is genuine.
