Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Global Care Navigator – Bahasa Indonesia Speaking (US-Based)
- Location
- New York · Remote
- Type
- Full time
- Compensation
- $38.46 – $44.23 per hour
- Posted
- 2H AGO
About the role
Our mission: eliminating every barrier to mental health.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.
This full-time, remote Global Care Navigator (IC3) reports to the Manager of the Global Team in Care Delivery Operations. The role supports members through their mental health care journey, connecting them to the right care while ensuring they have a high-quality Spring Health experience.
Schedule:
US: Sunday through Thursday; 10 PM to 6 AM ET
What You'll Do:
Support members by phone, chat, and email during assigned shifts, in the languages you're clinically fluent in.
Manage end-to-end care coordination, including platform sign-up, technical troubleshooting, intake, scheduling and canceling appointments, and explaining available services.
Conduct clinical needs assessments and refer members to the appropriate level and modality of care, including Spring Health counseling providers and other mental health services.
Assess and manage member crises, including suicide risk, through in-the-moment support, triage, safety planning, and follow-up.
Provide consultation, psycho-education, empathy, and motivational support on mental health, substance use, and family or relationship concerns.
Identify and resolve barriers to care and technical issues raised by members and providers, coordinating with internal teams to keep the member experience smooth.
Research and maintain crisis resources for members across countries, and complete management consultation intake for global members and customers.
Document all member interactions accurately in English in Spring Health's systems.
Learn current and new workflows and policies through training, and take part in staff meetings and case consultations.
Contribute to special internal and customer-facing initiatives as assigned, following Spring Health policies and maintaining confidentiality, compliance, and ethical standards.
What Success Looks Like
QA: achieve or exceed the 94% QA target.
CSAT: achieve or exceed the 4.65 CSAT target.
Adherence: at or above 85%.
AI Fluency Expectations (Capable)
Uses AI to draft SOPs, member communications, case notes, escalation summaries, shift handoff reports, and internal process documentation as a routine part of daily work, not just when assigned.
Uses AI to handle higher member or case volume without a proportional increase in handling time, actively designing their work to scale throughput.
Completes required AI enablement training and uses the provided templates and frameworks.
Reviews AI output before finalizing and can explain what the tool contributed and where human judgment was applied.
Can point to specific operational workflows where AI has reduced manual steps, cut handling time, or improved consistency of member-facing output.
The target base range for this position is $38.46- $44.23 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
Benefits provided by Spring Health:
Your Total Health:
Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Competitive paid time off policies including vacation, sick leave and company holidays.
Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge.
You And Your family:
4-4.5 months of fully paid parental leave
Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Supporting you financially through:
Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
Employer sponsored 401(k) match of up to 2% after 90 days of employment
Creating a culture you can thrive in:
Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
Focus Fridays: no meetings, no distractions, just time for you to get work done.
Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
Up to $1,000 Professional Development Reimbursement per calendar year.
$200 per year donation matching to support your favorite causes
Hypergrowth meets impact
What to expect working here:
You will be held accountable to an exceptionally high bar and impact
This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
You will create processes & products that have never existed before
You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows
And…
You get to be surrounded by some of the brightest minds in the field
You get to learn and grow at an extremely accelerated pace
You will experience transparency, integrity, & humility from leadership
You will be empowered to constantly challenge the status quo
You get the space to experiment & innovate
You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
You will become more resourceful and resilient
You get to be part of a winning team that opens doors in the future
Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.
Our privacy policy: https://springhealth.com/privacy-policy/
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
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