Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18500+ experts across 40 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!

Job Description

REQUIREMENTS:

• Total experience: 9 years as a Salesforce Business Analyst.
• Strong hands-on experience in Salesforce business analysis, requirements gathering, process analysis, solution design, and stakeholder management.
• Must-have expertise in independently driving Discovery and Design Workshops with business and technical stakeholders.
• Strong experience translating business requirements into scalable Salesforce solutions, including workflows, reports, custom objects, validation rules, and configurable solutions.
• Experience managing Salesforce projects end-to-end, including requirements gathering, planning, execution, and stakeholder coordination.
• Strong experience creating and maintaining Salesforce solution documentation, including process flows, data models, requirements, and technical specifications.
• Strong ability to collaborate with design and technical teams to ensure key business processes and operational requirements are addressed.
• Experience developing and maintaining a requirements management strategy, including elicitation processes, documentation standards, review, and approval mechanisms.
• Strong understanding of backlog grooming, requirements prioritization, attributes, review, and approval processes.
• Experience monitoring project scope against SOW, identifying scope variances, and supporting change control processes.
• Good-to-have experience with JIRA or equivalent Agile project management tools.
• Good-to-have experience in Root Cause Analysis (RCA) and structured problem-solving.
• Strong experience working in an Agile delivery environment.
• Excellent analytical, problem-solving, stakeholder management, project management, collaboration, written, and verbal communication skills.

RESPONSIBILITIES:

• Lead Salesforce business analysis, discovery, and requirements gathering initiatives across business and technology teams.
• Independently drive Discovery and Design Workshops to understand business processes, pain points, requirements, and desired outcomes.
• Collaborate with business stakeholders to translate requirements into scalable and configurable Salesforce solutions.
• Define and document Salesforce requirements covering workflows, reports, custom objects, validation rules, business processes, and data requirements.
• Manage Salesforce projects through requirements gathering, planning, execution, scope management, and delivery.
• Develop and maintain comprehensive solution documentation, including process flows, data models, business requirements, and technical specifications.
• Work closely with design, development, QA, and technical teams to ensure business requirements are accurately translated into solutions.
• Establish and maintain a requirements management strategy, including elicitation, documentation, review, approval, and change management processes.
• Facilitate backlog grooming, requirement prioritization, refinement, and stakeholder approval activities.
• Monitor project scope against the SOW, identify scope deviations, and communicate required changes through the appropriate change control process.
• Collaborate with business and technical stakeholders to identify and resolve complex business and process issues, including RCA where required.
• Support Agile delivery ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives.
• Provide strong stakeholder communication and coordination throughout the Salesforce project lifecycle.
• Ensure Salesforce solutions address the most critical business operations, process requirements, and user needs.
• Maintain high-quality requirements and solution documentation to support implementation, testing, deployment, and future enhancements.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

Additional Information