Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. 

Job Description:

The Associate Systems Administrator provides day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support. This role is responsible for helping maintain a secure, reliable, and efficient IT environment by delivering white-glove technical support to employees, with particular focus on executive users, executive assistants, board-facing support needs, and visiting leaders. The ideal candidate combines solid technical troubleshooting skills, sound judgment within established processes, and a customer-focused approach, and operates effectively in a fast-paced enterprise environment.

What you'll do:

• Deliver excellent customer service while supporting employees across multiple locations.
• Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.
• Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.
• Deliver white-glove support for executive users, executive assistants, board-related activities, and visiting leaders with a high level of professionalism, responsiveness, and discretion.
• Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.
• Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.
• Support endpoint management and security controls to maintain a secure and compliant computing environment.
• Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.
• Maintain accurate asset records and software licensing information using IT service management and asset management tools.
• Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.
• Create and maintain technical documentation, standard operating procedures, and knowledge base content.
• Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.
• Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.

Required qualifications:

• 5+ years of experience in systems administration, desktop support, or enterprise IT support roles.
• 3+ years of experience supporting executives, executive assistants, or other VIP users in a corporate environment.
• Experience supporting Windows, macOS, and Linux operating systems in a business environment.
• Working knowledge of Active Directory, Azure AD, and identity and access management concepts.
• Experience troubleshooting endpoint hardware, software, operating system, and basic collaboration technology issues.
• Familiarity with networking fundamentals, including DNS, DHCP, TCP/IP, switching, and wireless networking.
• Experience using IT service management and asset management platforms such as Jira Service Management, Snipe-IT, ServiceNow, or similar tools.
• Strong troubleshooting, documentation, communication, and customer service skills.
• Ability to communicate effectively with both technical and non-technical stakeholders, including senior leaders.
• Ability to handle sensitive situations with discretion, urgency, and strong follow-through.
• Ability to participate in an on-call rotation and support occasional after-hours maintenance activities.

Preferred qualifications:

 
• Experience providing executive or white-glove technical support in a fast-paced corporate environment.
• Experience with Microsoft Endpoint Manager (Intune), JAMF, or other endpoint management platforms.
• Basic scripting or automation experience using PowerShell, Bash, or similar tools.
• Familiarity with AV, conferencing, collaboration, and room-support technologies used in executive settings.
• Familiarity with endpoint security tools and enterprise security best practices.
• Experience using AI-powered tools to improve operational efficiency and workflow automation.

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  Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.