The Hilton Phoenix Resort at the Peak is looking for Full Time - Recreation Attendants - Open availability

River Ranch Recreation Attendants takes part in servicing  our guests around our beautiful River Ranch pools and water slide.  This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction.  If you are outgoing and enjoy the being outdoors and are looking for great benefits, please join our Amazing Team!

**Hours: AM and PM shifts - Flexible days, including weekends and holidays**
**Summary of Benefits**

• Team Member and Family Room Discount rates for both Crescent Hotels and Resorts and Hilton Hotels and Resorts
• Flexible Schedules
• Career Growth & Development
• Insurance Benefit Available for both Full Time and Part Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay – Full Time and Part Time Team Members
• Holiday Pay – Full Time Team Members
• Amazing Recognition Programs/Giving Back – Community Outreach
• Trip Reduction Program – Resort off a Main Bus Line
• Tuition Reimbursement
• $2.00 – Team Member Lunch Program
• $300 Referral Program

Responsible for all aspects of at the River Ranch to include:

• Greeting guests at check
• Poolside (furniture, mushroom tables, decks, etc.)
• Towels and linens
• Equipment (umbrellas, speakers, rafts, etc.)
• Facilities (pool tiles, shower tiles, slide tiles and rocks, etc.)
• Trash removal
• Sweeping and cleaning poolside areas requires bending, stooping and/or standing for extended periods of time.  Pushing, pulling or lifting patio furniture weighing up to 50 pounds is required in order to clean the area.
• Responsible for following and ensuring others follow established slide procedures
• Adhere to and ensure others adhere to all safety standards at the River Ranch to include identifying and fixing or reporting sub-standard equipment and/or conditions according to established guidelines.
• Responsible for assisting guests and fellow Team Members with all needs

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Ability to see and hear in order to observe and detect signs of emergency situations.
• Ability to stand and walk for extended periods of time.
• Ability to grasp, lifts and/or carries, or otherwise, move or push goods on a hand cart / truck weighing a maximum of 150 lbs.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English.  Self-starting personality with an even disposition.   Maintain a professional appearance and manner at all times. Can communicate well with guests.  Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.  Ability to effectively deal with associates and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.  Ability to access and accurately input information using a moderately complex computer system.  Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other associates.

PERFORMANCE STANDARDS

Customer Satisfaction: 

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day. 

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to Crescent.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:        

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.