Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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IT Specialist
- Location
- San Francisco
- Type
- Full time
- Compensation
- USD 99,000–133,000
- Posted
- 12D AGO
About the role
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on help desk support, network administration, AI automation, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.
We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on help desk support, network administration, AI automation, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.
Qualifications
- Bachelor's degree in computer science or
- 4+ years provided support in the form of Linux\Windows\Mac OS architecture
- Experience with supporting Video Conference Systems. (Google Meet / Logitech Room Systems)
- SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO)
- Understanding of system and application integration, as well automation engineering
- Able to work off hours for maintenance and projects
- Periodic travel to other offices to help support staff.
Key Resonsibilities
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Provide Tier 1–2 technical support for hardware, software, and SaaS applications
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Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals
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Support operating systems (Windows, macOS, Linux) and productivity tools
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Document issues, resolutions, and procedures in the ticketing system
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Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc….)
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Manage user access, permissions, and identity services (e.g., Google SSO, IAM)
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Assist with cloud-based backups, monitoring, and security best practices
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Ability to manage and utilize AI for automation.
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Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.
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Monitor network performance and resolve connectivity issues
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Assist with network security controls and access management
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Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning)
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Maintain accurate asset inventory records and ensure compliance
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Coordinate device provisioning, replacements, and returns
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Support onboarding and offboarding processes
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Follow IT security policies and best practices
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Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM)
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Support audits and compliance requirements as needed
Helpdesk & End-User Support
Cloud & Systems Administration
Networking
IT Asset Management
Security & Compliance
