Pay Range: $60-$70k annually

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here. 

About the team and position

As a Specialist, Safe and Secure Operations Strategy, you will be an integral part of the Safe and Secure Team, executing programs and processes at our facilities to ensure our associates and assets are protected. This position is a problem solving role that focuses on technology health, operational influence, and cross functional collaboration. You will support the Manager, Safe and Secure Operations Strategy in ensuring that technology is functioning properly and that Safe and Secure processes add value and support critical business processes and objectives.  You will support the Safe and Secure Team in overseeing the piloting and implementation of strategic solutions and analyzing their effectiveness, and leading post-pilot deployment efforts.  This is a client-facing support role. The qualifying candidate must be enthusiastic, energetic and must take pride in helping people solve their Safe and Secure technology problems. Service with a smile is a requirement! 

What you’ll be doing 

• Execute the Safe and Secure Operations Strategy.
• Ensure support of Safe & Secure standard operating procedures to maximize efficiency and effectiveness.
• Manage multiple priorities and escalate significant issues to senior-level management as necessary and provide recommendations to ensure solutions are developed and implemented.  
• Implement Operations technology capabilities, optimizing speed to get equipment fully operational.  
• Monitor KPI’s to evaluate performance and institute action plans to address lagging KPI performance.
• Implement and execute solutions centered on tactical/actionable information and data.
• Utilize data to assess the Safe & Secure business reporting key wins and opportunities to the leader.  As directed, provides support to specific tasks that need to be completed to drive metric improvement.  
• Deliver exceptional customer service to our internal and external customers. 
• Support everything related to our Safe and Secure technology! 
• Develop functional knowledge of the installation, programming and configuration of commercial electronic security systems/accessories (access control, IP video, intrusion detection, low voltage communication, electronic locks, etc.). 
• Participate in and contribute to projects, Develop Evaluation Criteria, Data Analysis in support of the deployment of current Safe and Secure physical security solutions as well as the Piloting of alternative solutions to measure their effectiveness and ability to address specific Safe and Secure business needs, practices and processes.
• When required, travel to sites performing pilot installations, supporting our Vendor/Partner/Suppliers and Carvana Safe and Secure associates, providing ongoing oversight, confirming the systems are operating per specifications and meet company requirements. 
• Review, create and escalate Help Desk tickets, email inquiries, and incoming calls to diagnose problems, gather additional information, work with solution providers, identify solutions and document all associated processes. 
• Document process standards, naming standards, how-tos, equipment information, solutions to new problems and share them with the rest of the team. 
• Read and interpret blueprints, diagrams, and schematics in addition to understanding system specifications, software/system programs, and operational/product manuals. 
• Complete and submit all required task-related activity, productivity, sign-offs and other documentation in a timely manner. 
• Attentively listening to the voice of our customer - serve as a business partner to other departments within Safe and Secure.
• Provide remote and phone support to internal customers and alternate technicians as needed. 

What you should know/have

• Bachelor’s degree (ideally in business, finance or criminal justice) from an accredited college or university.
• 5+ years of experience in corporate, public or military security systems operations, installation and/or management; including physical security access control, video surveillance, and intrusion detection systems. 
• 2+ years of experience in project and/or program management.
• Proficiency in performing Data Analysis and Reporting using tools such as Excel, Google Sheets and Tableau 
• Strong experience with IP Video Management Solutions, Access Control and Alarm Monitoring systems.
• Demonstrated ability to deliver a consistent, top-notch customer service experience. 
• The ability to effectively communicate with remote users via phone or email and troubleshoot problems using remote connectivity tools or sometimes in the blind. 
• Ability to meet deadlines working in a fast-paced environment with minimal direction. 
• Strong understanding of basic TCP/IP and Windows networking with the ability to verify network connectivity. 
• Strong interpersonal and communication skills.
• Ability to balance multiple priorities in a fast-paced environment.
• Self-starter’s mentality.

We’d love it if you also had

• Experience with Wrike and/or MS Project project management software.
• Current Internet Protocol (IP) video certification(s)/system knowledge.

What we’ll offer in return

• Full-Time hourly position with a competitive rate.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.