Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Account Strategist
- Location
- Remote
- Type
- Full time
- Posted
- 3MO AGO
About the role
Platter is a New York City-based company dedicated to empowering Shopify brands by providing innovative tools and services designed to optimize online storefronts and accelerate growth. Trusted by over 200 brands, from startups to Fortune 100 companies including brands like Neuro, Every Man Jack, and Ministry of Supply, we help merchants create exceptional customer experiences and achieve measurable business results.
Type of Position
We're looking for an Account Strategist with a strong ecommerce background and a passion for helping brands grow. This role is ideal for someone who has experience managing client relationships in an agency or ecommerce environment and enjoys translating business goals into actionable roadmaps.
You'll work closely with merchants, designers, and developers to ensure projects are delivered successfully while identifying opportunities for continued growth. If you thrive in a fast-paced agency environment, enjoy solving complex ecommerce challenges, and want to become a trusted advisor to leading Shopify brands, this role is for you.
What You'll Do
- Serve as the primary day-to-day point of contact for a portfolio of Shopify and Shopify Plus clients.
- Build strong relationships with client stakeholders and become a trusted strategic partner.
- Collaborate with senior leadership to develop and execute growth roadmaps.
- Translate client goals into clear project requirements and actionable initiatives.
- Coordinate with design, development, and project management teams to ensure successful delivery.
- Lead client meetings, communicate progress, and manage expectations throughout engagements.
- Identify opportunities to improve conversion rates, customer experience, and operational efficiency.
- Manage multiple client accounts while maintaining exceptional organization and attention to detail.
- Monitor project timelines, proactively identify risks, and help remove blockers.
- Ensure all deliverables align with client objectives and Platter's quality standards.
- Stay current on Shopify platform updates, ecommerce trends, and industry best practices.
What We're Looking For
- 5 years of experience in ecommerce, account management, project management, or digital strategy.
- Experience working with Shopify, Shopify Plus, or other leading ecommerce platforms.
- Strong understanding of ecommerce operations, customer journeys, and online retail best practices.
- Excellent communication and relationship-building skills.
- Proven ability to manage multiple projects and stakeholders simultaneously.
- Highly organized with strong attention to detail and follow-through.
- Comfortable collaborating with cross-functional teams including strategists, designers, and developers.
- Strong problem-solving skills and a proactive mindset.
- Experience working in an agency environment is highly preferred.
Bonus Points For
- Shopify Plus agency experience.
- Experience managing ecommerce growth roadmaps.
- Knowledge of conversion rate optimization (CRO), retention marketing, or customer experience strategy.
- Experience using Confluence, Jira, Asana, or similar project management tools.
Time Off Policy
- Up to 10 business days of PTO in any 60-day period; anything more requires executive approval.
- Minimum two weeks' notice for planned time off.
Bank Holidays
- We currently follow public holidays based on your location.
Maternity Leave
- One month's notice is required (ideally eight weeks).
Perks and Benefits
- Competitive compensation packages.
- Remote-first culture.
- Work with leading Shopify and Shopify Plus brands.
- Clear opportunities for professional growth and advancement.
- High ownership and autonomy.
- Collaborative, high-performing team environment.
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