Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Customer Success Director
- Location
- New York · Remote
- Type
- Full time
- Posted
- 13D AGO
About the role
Description
Adaptive6 is the leading Cloud and AI Cost Governance platform. From complex cloud architectures to modern AI workloads and AI agents, we empower engineering and FinOps teams to take full control of their enterprise spend. We don’t just report numbers: we provide actionable intelligence and continuous cost optimization that directly impacts the bottom line.
Trusted by industry giants like Ticketmaster and Bayer (who achieved a 20x ROI), our customers consistently see massive value within days.
We’re hiring a Technical Customer Success Director, based in the US, to own the technical success of our largest North American enterprise customers and to build the US side of our Customer Success practice. This is a technical role: your day-to-day counterparts are platform engineers, DevOps leads, and FinOps practitioners, and they expect you to understand their architecture, speak their language on cost and usage, and defend a rightsizing recommendation.
What You’ll Do
- Get customers to realize savings fast: agree on savings goals at kickoff, review the recommendations with the customer’s engineers, and drive remediation (rightsizing, commitment coverage, idle and orphaned resources, Kubernetes allocation) through to a smaller bill.
- Own technical onboarding: connecting cloud accounts, IAM roles and permissions, integrations with the customer’s engineering tools, and validating that the data is complete and right.
- Navigate enterprise security and compliance: vendor questionnaires, SOC 2 and AI risk assessments, IAM and permission reviews. You know how to get a stalled security review moving.
- Lead adoption of AI cost governance: AI and LLM spend visibility, MCP and API usage, and connecting the AI tools customers already use. This is our fastest-growing expansion motion.
- Build multi-threaded relationships from the FinOps lead and platform engineers up to the VP of Cloud Engineering, the CFO office, and procurement, and run quarterly executive business reviews that tie Adaptive6 to the customer’s own targets.
- Be the voice of the customer inside Adaptive6: file and prioritize customer requests with Product and R&D, run escalations with clear severity and ownership, close the loop with the customer, and make sure release notes reach them.
- Build with AI: our CS team automates its own work with AI agents and assistants. You’ll use them daily, improve them, and build your own.
Requirements
- A hands-on cloud background: you have worked inside AWS, Azure, or GCP environments as an engineer, architect, or technical customer-facing person at a cloud security, infrastructure, observability, or FinOps company. You know what the main cloud services do and how they are charged, how IAM, Kubernetes, and tagging fit together, and you can hold your own with the engineer who owns the environment.
- A technical path into customer success: solutions engineer, technical account manager, cloud architect, DevOps or SRE, or FinOps practitioner, followed by at least 3 years owning outcomes for enterprise customers.
- 5+ years in customer-facing roles for enterprise B2B SaaS, including experience owning strategic accounts ($150K+ ACV) or leading a CS team.
- Executive presence with VP and C-level sponsors, and equal comfort with the engineer who has to do the work.
- Fluent in data: you read usage and savings dashboards, build your own views, and you never bring a customer a health score you can’t defend.
- Program management discipline: you run onboarding, escalations, and EBRs on a cadence, with written status, owners, and dates.
- Hands-on with the modern CS stack and a daily user of AI assistants and agents in your own work.
- Based in the US, with willingness to travel about 10% for on-site customer visits and industry events.
Nice to have
- You’ve built an automation or an agent that saved your team real hours, and you can show it.
- FinOps Certified Practitioner, or equivalent hands-on FinOps experience inside an enterprise or at a cloud cost, cloud security, or infrastructure platform company.
- Experience growing a CS function from a small team: playbooks, health scoring, renewal process, hiring.
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