Account Manager

Role Description and Responsibilities

Primary relationship holder and knowledge expert for large enterprise client(s); accountable to grow revenue and profitability at each client account
Consistently expands broader and deeper relationships at the client account
Understands client problems and strategies/initiatives at a detailed level
Develops, refines and administers client account plan in collaboration with Vertical leaders, Solutions practitioners and architects, and Client delivery managers
Aligns with Marketing to provide account-based marketing targeting
Responsible for generating new Black Box solution opportunities (ideas) at the client account through deep client knowledge and leveraging Solutions development/sales programs
Focus on cross-selling across Black Box solution portfolio to grow wallet share
Works closely with solution selling team to support the development of and close-win of opportunities
Supports contractual and client administration at the direction of relevant functional management
Supports margin improvement initiatives with Delivery Managers/PMs
Supports order management, procurement, client invoicing, collections and financial planning and analysis functions
Jointly accountable with Delivery management to maintain customer satisfaction; track and report CSAT / NPS

Job Specifications & Requirements

Minimum 8 years of experience in client-facing roles or account leadership within IT solutions or management consulting
Skilled in overseeing and expanding client P&L, with a strong background in CRM programs and account planning
Deep expertise in the vertical industry is essential
Proficient in selling across various service lines
Outstanding communication skills, capable of effectively engaging with stakeholders across all levels, both within the company and in client organizations
Exceptionally detail-oriented, with the ability to manage and coordinate all aspects of complex projects
Proven experience with global service delivery models, adept at managing cross-regional operations
Bachelor’s or Master’s degree preferred

Key Metrics

#L1 - SS1

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