Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Workplace Engineering Track Associate
- Posted
- 9D AGO
About the role
Service Desk • Own overall responsibility for the Service Desk processes • Represent the Service Desk team in an AmeriHealth-facing role • Ensure that staffing and skill levels are maintained throughout operational hours by managing shifts. • Manage all Service Desk Agents working in each shift. • Serve as an escalation point for difficult or challenging calls. • Produce Service Desk statistics and management Reports. • Represent Service Desk at AmeriHealth IT operations meetings. • Perform briefings to Service Desk staff on changes or deployments that may affect call volumes. • Assist Service Desk Agents in handling first line calls when workloads are high, or where additional experience is required
