About the Company

(www.rentomojo.com)

Rentomojo is a market leader and tech-enabled company in rental subscription of furniture and consumer appliances. The company provides affordable and flexible rental subscriptions to cater to mobility needs of Gen Z and Millennials.

RentoMojo, was founded by Geetansh Bamania, an IITM who worked out of almost every major city in India in his first five years of corporate career. Frustrated with the hassles of relocating from one place to the other, and tired of finding that perfect cluster of home essentials that suited their lifestyle. With 4,000+ people operations, the company has a presence in 22 cities across India.

Rentomojo is a key beneficiary of India’s rapid urbanisation story, job growth and workforce mobility. ~1mn new members join the workforce every month and 1.2mn-1.5mn employees switch jobs every month. Rentomojo offers attractive bundled rental subscriptions with zero cost of relocation and zero repair and maintenance cost at affordable cost that provides utility of EMI but not its rigidity.

 

Job Title: Regional IT Manager

Location: Bangalore

Job Type: Full-time

Experience: 8–10+ years

Job Summary

We are looking for an experienced Regional IT Manager to manage regional IT infrastructure, networking, vendor relationships, IT procurement, access management and compliance across Rentomojo’s offices, warehouses and retail locations. The role calls for a hands-on technology leader with strong experience in IT operations, vendor and stakeholder management, Google Workspace administration, IT audits and AI-enabled technology solutions, who can ensure system availability, strengthen IT security, optimize vendor costs and deliver reliable IT support across the region.

Responsibilities and Ownership

IT Infrastructure & Network Management

• Manage IT infrastructure, networking, internet connectivity, Wi-Fi, routers, switches, firewalls and endpoint systems across offices, warehouses and retail locations.

• Ensure high availability and smooth functioning of IT systems across all regional locations.

• Troubleshoot network and infrastructure issues and coordinate with service providers for timely resolution.

• Plan and execute IT infrastructure installations, upgrades and maintenance.

Vendor Management & IT Procurement

• Manage IT vendors, service providers and third-party technology partners.

• Handle IT procurement, vendor negotiations, quotations, purchase requests and service-level agreements.

• Monitor vendor performance, service quality and adherence to agreed SLAs.

• Review vendor invoices and coordinate with Finance for timely and accurate vendor payments.

• Identify cost optimisation opportunities without compromising service quality.

Google Workspace Administration

• Administer Google Workspace, including user accounts, email services, groups, permissions and organisational settings.

• Handle user onboarding, offboarding, account suspension and access provisioning.

• Monitor security settings, account activity and policy compliance.

• Troubleshoot Google Workspace issues and drive effective use of collaboration tools.

Access Management & IT Security

• Implement and maintain role-based access controls across IT systems and applications.

• Ensure timely access provisioning and revocation based on employee lifecycle changes.

• Maintain access records and support periodic access reviews.

• Work with internal stakeholders to strengthen information security and reduce unauthorised access risks.

IT Compliance & Audits

• Ensure compliance with internal IT policies, information security standards and applicable regulatory requirements.

• Coordinate and support ISO audits, security assessments and IT compliance reviews.

• Maintain IT asset registers, access documentation, vendor records and audit evidence.

• Track audit observations and ensure corrective actions are closed within agreed timelines.

AI-Enabled IT Solutions

• Identify opportunities to use AI and automation to improve IT support, monitoring, reporting and operational efficiency.

• Evaluate technology tools that reduce manual effort and improve service delivery.

• Support implementation and adoption of AI-enabled IT solutions with appropriate security and data privacy controls.

IT Support & Service Management

• Oversee IT support operations and ensure timely resolution of employee and business IT issues.

• Monitor IT complaints, service requests, incident resolution and recurring technical issues.

• Establish and track SLAs, turnaround times and service quality metrics.

• Coordinate with regional teams to minimise business disruption caused by IT issues.

MIS & Reporting

• Prepare periodic MIS reports covering IT assets, vendor performance, procurement, expenditure, service requests and compliance.

• Track IT budgets, operational expenses and cost-saving initiatives.

• Update leadership regularly on regional IT performance, risks and improvement initiatives.

Stakeholder & Team Management

• Coordinate with HR, Finance, Operations, Warehouse, Retail and other business teams to understand IT requirements.

• Manage regional IT resources and service partners to ensure consistent support across locations.

• Drive standardisation of IT processes and service delivery across the region.

Key Success Metrics

• IT service uptime and network availability.

• Resolution of IT complaints within agreed SLAs.

• Vendor performance and IT procurement cost optimisation.

• Accuracy of IT asset and access records.

• Successful completion of audits and closure of compliance observations.

• Effective Google Workspace administration and access control.

• Improvement in employee IT support satisfaction and operational efficiency.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology or a related field.

• 8–10+ years of experience in IT infrastructure, IT operations, network administration or regional IT management.

• Strong knowledge of networking, IT infrastructure, endpoint management and troubleshooting.

• Hands-on experience with Google Workspace administration.

• Experience in IT vendor management, procurement, negotiation and vendor payment coordination.

• Knowledge of access management, IT security, ISO audits and compliance processes; exposure to information security frameworks and ISO 27001 audit requirements preferred.

• Experience preparing IT MIS reports, tracking SLAs and managing IT service requests using IT service management and asset management tools.

• Experience managing IT operations across retail outlets, warehouses, offices or 20+ geographically distributed locations.

• Familiarity with AI tools, automation and technology-led process improvements.

• Strong communication, stakeholder management, problem-solving and organisational skills.

• Ability to work effectively in a fast-paced, multi-location business environment.