Support & Services Business Development Manager

What you can expect

We are looking for a Services Growth Manager to drive the growth of Zoom's Technical Support and Managed Services portfolio. You will identify opportunities across existing and prospective customers. Positioning Premier Support, Managed Services, and partner-led solutions to meet customer needs and drive revenue growth. By translating technical capabilities into business value, you'll help customers maximize their investment in Zoom. This role is ideal for someone with a background in Account Management, Customer Success, or Business Development. Someone who is passionate about building relationships and driving service adoption.

This role will be based in our London office in a hybrid capacity.

About the Team

Our team sits at the intersection of Product, Sales, and Service Delivery. We focus on delivering service experiences that help customers unlock the full value of Zoom’s platform. We collaborate globally to develop, position, and scale support and managed service offerings across diverse markets. We work closely with customers, channel partners, and cross-functional teams to bring impactful service solutions to market.We value customer empathy, commercial thinking, innovation, and collaboration. This enables us to drive meaningful business outcomes and long-term customer success.

Responsibilities

• Owning regional growth strategies for Premier Support and Managed Services across EMEA and APAC, identifying expansion opportunities within existing accounts and new customer segments.

• Leveraging customer relationship management expertise to position services as a natural extension of the customer lifecycle, driving upsell, cross-sell, and revenue growth.

• Building and scaling partner-led support models through partner onboarding, enablement, and joint service development initiatives.

• Leading go-to-market execution in collaboration with regional sales teams, including co-selling activities, customer discovery, business case development, and revenue acceleration.

• Shaping service offerings by partnering with Product Management on packaging, pricing strategies, and roadmap alignment while representing customer needs and market requirements.

• Tracking key performance indicators and leveraging data-driven insights to optimise pipeline performance, conversion rates, and revenue outcomes.

• Collaborating with Sales, Product, Service Delivery, Marketing, Legal, IT, and partner organisations to ensure seamless execution and regional compliance.

What we’re looking for

• Have 5+ years of experience in Account Management, Customer Success, Business Development, or similar customer-facing roles within SaaS, UCaaS, cloud, or technology environments.
• Bring a proven track record of growing customer relationships and delivering measurable revenue outcomes through upselling, cross-selling, renewals, or new business acquisition.
• Have experience positioning and selling services, solutions, support offerings, or value-added products beyond core software licensing.
• Demonstrate the ability to navigate complex, matrixed organisations and manage multi-stakeholder sales and decision-making processes.
• Bring commercial acumen and the ability to translate technical concepts into clear business value for enterprise customers.
• Have experience working with channel partners, telecommunications providers, carriers, resellers, or global systems integrators across EMEA and/or APAC markets.
• Bring knowledge of go-to-market strategy, service lifecycle management, partner program development, or services-led growth initiatives.
• Demonstrate analytical capabilities, using performance metrics and pipeline data to drive informed business decisions.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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