About THG Ingenuity 

THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises: 

• THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system. 

• THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities.  

• THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel 

With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce. 

Google x THG Warehouse – Transport Coordinator

Based at THG Omega, this role will be responsible for ensuring the successful execution of the operation between the THG Operations teams and the Transportation 3PLs (Carriers) and keeping accurate records of all products shipped. This role will also support cross-functional duties as described below.

The main objective of this role is to be a one stop shop and coordinate the day to day execution of Inbound, warehouse processing, and outbound activities across all channels, engaging with THG, Carrier and Google Teams cross-functional teams to ensure a smooth operation.

 

B2B Outbound Coordination

Manage K&N OOR by coordinating daily pickups.   ● This role will serve as a primary point of contact for the daily operations of THG B2B Outbound Operation and the relationship with Transportation carriers [KN]. This role will be the principle point of contact between K&N,THG B2B Ops and Warehouse Teams.  ● Ensuring the OOR is up to date and trouble shoot any discrepancies between it and THG systems ● Whilst manually operating the execution of Google B2B Operations, this role will coordinate the daily coordination of pickup of goods from THG, including monitoring the accuracy of the data flow and physical handover of goods. ● Ensure system documents match physical orders and are correctly uploaded to THG System ● Monitor bookings against THG daily capacity, and escalate when necessary. Ensure all documentation is completed ontime ● Ensure Google Security Trackers are placed on each and every shipment and accurately capture the information in the Overhaul interface prior to dispatch. ● Liaison between Google and THG for process improvements initiatives. ● Act as a point of contact for Google Security protocols [Overhaul] and liaise with GSRS [Google security team] for troubleshooting. ● Monitor outbound orders to ensure that all pallets are compliant and loading process is compliant

 

Inbound Coordination

  ● This role will serve as a primary point of contact for the daily operations of THG Inbound Operation and the relationship with Transportation carriers [DSV, DGF]. ● Ensure every inbound delivery is booked with THG following the agreed process prior to delivery. ● Liaison between Google and THG responsible for QC protocols of inbound goods are met. ● Liaison between Google and THG to manage intake capacity and enable a steady flow of Inbound shipments without compromising carriers SLA.  

E-comm Outbound Coordination

● This role will serve as a primary point of contact for the daily operations of THG B2C Outbound Operation and the relationship with Transportation e-comm carriers [DPD & DHL Express]. ● Daily coordination of pickup of goods from THG, including monitoring the accuracy of the data flow and physical handover of goods including weekend Ops by liaising with THG weekend teams. ● Liaison between Google and THG to manage output capacity and enable a steady flow of outbound shipments without compromising carriers SLA  

 

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.