Responsibilities

• Act as the main contact for customers and manage daily communication.
• Manage the full order cycle from order entry to delivery in SAP.
• Monitor orders, shipments, stock levels, and delivery performance.
• Handle order deviations, urgent requests, and service issues.
• Cooperate with sales, supply chain, and production teams.
• Monitor customer credit limits and report risks or disputes.
• Proactively anticipate customer needs and prevent service issues.
   

Requirements 

• Experience in customer service, logistics, or order management.
• Good knowledge of SAP and MS Office tools (especially Excel).
• Strong organizational and problem-solving skills.
• Customer-oriented mindset and attention to detail.
• Fluent in English and French.
• Ability to work in a fast-paced environment and manage priorities.