Product Marketing Manager (fixed term contract)

Who We Are:

Customer experience is the key to growth, but other customer experience management platforms ignore that customer-facing teams often hold that key. They’re the people who can take feedback from customers and take immediate action to create change.

At AskNicely, we believe great experiences start with clarity and recognition. That’s why we built a platform focused on uncovering powerful insights, taking action, and motivating teams to deliver their best.

Trusted by over 1,000 service businesses and backed by top investors, AskNicely is on a mission to grow people-powered businesses everywhere.

AskNicely is an AI-powered customer experience platform built for multi-location service businesses.  It captures real-time customer sentiment and proactively turns that into actions that grow reputation and attracts and retains customers.

What differentiates AskNicely?

• Real-time, actionable insights through AI
• • Instantly analyzes customer sentiment (surveys, reviews and more) to provide actionable insights to all levels of the organization.
  • Identify issues and fix them immediately. Instantaneously reward positive behavior.
• Built for multi-location, service businesses, not data analysts
• • Real-time, actionable insights for everyone:  from the head office to the branch to the individual customer-facing employees.
  • Manage customer feedback and reviews to reduce churn, improve reviews and grow referrals.
• Designed to deliver growth through exceptional customer experiences
• • Insights and action from AI. An unparalleled customer success team to help you drive culture change.
  • More than spreadsheets and reports - actions to improve customer experience and drive culture change at the point of service delivery.

Benefits

• Free optional health insurance through Southern Cross
• Accrue up to 4 weeks annual leave  - plus an 5 extra "Nice Days" per year
• Flexible, remote work environment 
• 8 Weeks Paid Parental Leave
• Yearly Learning and Development reimbursement stipend

Cultural Pillars

If, like us, you put a lot of value in culture, lifestyle and opportunity as well as benefits, you'll like what's on offer here (watch this).

Lot’s of people ask about the culture at AskNicely. There are three non-negotiables to what we call “living in the purple”:

• Be NICE: We believe a great business can be built by nice people that are nice to each other.
• Play to WIN: Bring your "A" game. We have high standards but favor speed over perfection.
• Love your FEEDBACK: Get feedback to improve your game and give feedback generously to help others improve theirs.

This is a fixed-term employment opportunity to provide temporary cover for a permanent employee, currently holding the role of Head of Product Marketing, on parental leave.

What You'll Do

The Product Marketing Manager will lead the marketing strategy for the AskNicely platform packaging and pricing. The Product Marketing Manager will also be in charge of sales enablement and driving adoption & utilization by end users. The Product Marketing Manager role is a highly cross-functional role at AskNicely, partnering closely with Product, Design, Engineering, Sales, Customer Success and Executive Management. This Product Marketing role will work across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. This is the ideal role for a product marketer who loves rolling up their sleeves to create content and messaging that drives demand.

• Product messaging and positioning – Develop product positioning and messaging that resonates with customers and differentiates our product from its competitors. Know your target audience, challenges, market, and competitive landscape, so intimately that you define and communicate a clear, differentiated, defensible, and monetizable message and market position.
• Product Features & Benefits: Determine the key benefits of the product and create messaging that clearly articulates its value proposition. Describe how our product works and how it is helpful or better than other solutions.
• Liaison with Product Team: Serve as a messenger, relaying product feedback and making sure products and features are marketed.
• Liaison with Customer Facing Teams (Sales, Customer Success, Support): Ensure other customer-facing teams are using consistent language to describe the product and its benefits.
• Competitive Analysis: Maintain a side-by-side comparison of features and messaging to stay on top of market trends and identify opportunities for differentiation.
• Audience Interviews: Conduct interviews with customers to gain insights into how they discovered our product, their use cases, and what features they find most valuable.
• Audience Research & Persona Development: Conduct research to understand our target audience and develop buyer personas.
• Product Launch Planning & Execution: Plan product launches based on releases and ensure a consistent playbook is used for each launch.
• Pricing & Packaging: Gather data from competitors' websites and sales, test and iterate to develop pricing and packaging that resonates with our target audience.
• Sales Enablement Content: Create content that addresses questions and concerns at various stages of the sales process.
• Content Roadmap Suggestions: Create content that highlights problems our product solves and suggests content topics to be covered.
• Customer Marketing Strategy: Keep track of reference customers and how they succeeded with our product.

Who You Are

• Have 5+ years of experience developing and deploying product marketing initiatives, for a B2B SaaS company
• Have successfully launched products globally and locally
• You like to lead with a strategy, that is grounded in analytics
• Are unstoppable self-starter and achievement-oriented product marketer who excels at envisioning and executing sophisticated marketing campaigns and collateral, designing persuasive sales tools and delivering compelling demos and presentations
• Are data-driven and intensely analytical with the ability to observe and synthesize complex and often conflicting input related to customer behavior and marketing metrics.
• Are a highly effective communicator and connector, capable of establishing rapport and shepherding relationships with a variety of stakeholders, seamlessly identifying and adapting to the preferred style of customers and colleagues at every level
• Have a bias to action and thrive in a culture of innovation, where ideation, experimentation and iteration are encouraged
• Have high standards, a growth mindset and a commitment to continuous improvement in pursuit of excellence
• Are familiar with the tools typical of a successful marketing ops tech stack, including Hubspot, Salesforce, and more

Studies have shown that, while men will typically apply to a role when they have 60% of listed qualifications, women and marginalized communities tend to only apply when they meet 100% of the listed qualifications. Upholding marginalized communities is central to our core at AskNicely, so we encourage you to apply, even if you don't meet 100% of listed criteria.