Help Shape the Future of AI in Hospitality

At Crescent Hotels & Resorts, we believe innovation is about more than adopting new technology. It's about finding smarter ways to work, making better decisions, and creating meaningful improvements across our organization.

We are seeking a forward-thinking, hands-on Director of AI, Business Intelligence & Automation to help shape and accelerate our use of artificial intelligence across our hotel portfolio and corporate functions.

This is an exciting opportunity for someone who sees the possibilities of AI and knows how to turn those possibilities into practical, measurable results.

We're looking for a builder, problem-solver, and strategic thinker who can evaluate how we work today, identify opportunities for improvement, and lead the development and implementation of AI-enabled solutions that make a real difference.

From enhancing reporting and business intelligence to automating workflows and improving operational efficiencies, this individual will play an important role in helping Crescent leverage emerging technologies to work smarter and make more informed business decisions.

What You'll Do

Drive AI Innovation & Implementation

• Identify, evaluate, and implement AI technologies and automation solutions that improve business processes, productivity, and decision-making.

• Assess existing systems and workflows to uncover opportunities where AI can deliver meaningful business value.

• Translate business challenges into practical technology solutions, leading initiatives from concept through implementation.

• Research emerging AI capabilities and recommend tools and applications that align with organizational priorities.

• Collaborate with IT, business leaders, and external technology partners to integrate solutions into existing systems.

Transform Reporting & Business Intelligence

• Develop and implement AI-enabled reporting, dashboards, and analytics solutions that improve access to meaningful business insights.

• Identify opportunities to automate manual reporting processes and improve data accuracy, consistency, and efficiency.

• Partner with teams across Operations, Finance, Revenue Management, Sales, Human Resources, and other functions to understand reporting needs and develop scalable solutions.

• Leverage AI and advanced analytics to identify trends, potential risks, performance opportunities, and actionable insights.

• Enhance portfolio-level visibility through more efficient data collection, analysis, and reporting.

Optimize Business Processes & Automation

• Evaluate existing workflows and identify opportunities to streamline processes, eliminate repetitive tasks, and improve productivity.

• Design and implement automated workflows that reduce administrative burden and improve operational effectiveness.

• Identify opportunities to connect existing systems and maximize the value of current technology investments.

• Develop scalable solutions that can be deployed across multiple properties and business functions.

• Measure the effectiveness of implemented solutions and identify opportunities for continuous improvement.

Lead Projects & Organizational Adoption

• Manage AI and automation initiatives from initial discovery and planning through implementation, testing, and adoption.

• Establish project priorities, timelines, deliverables, and measurable success criteria.

• Partner with executive leadership and cross-functional teams to align technology initiatives with business objectives.

• Serve as an internal resource, helping business leaders understand AI capabilities and how they can be applied to everyday operations.

• Support training, change management, and adoption of new technologies throughout the organization.

• Promote responsible AI practices, including data privacy, security, accuracy, and appropriate human oversight.

What We're Looking For

We're looking for someone who combines technical expertise with business acumen and a genuine passion for improving how organizations operate.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Analytics, Information Systems, Business Administration, or a related field, or equivalent relevant experience.

• 7+ years of progressive experience in business intelligence, AI implementation, business process automation, digital transformation, or related disciplines.

• Demonstrated experience successfully implementing AI, automation, or advanced analytics solutions in a business environment.

• Hands-on experience developing automated reporting, dashboards, or business intelligence solutions.

• Experience with reporting and analytics platforms such as Power BI, Tableau, or comparable technologies.

• Working knowledge of data integration, systems connectivity, and automation tools.

• Proven ability to evaluate business processes, identify improvement opportunities, and implement effective solutions.

• Strong project management skills with experience leading cross-functional technology initiatives.

• Ability to translate complex technical concepts into practical business applications.

• Excellent analytical, communication, collaboration, and problem-solving skills.

Preferred Qualifications

• Experience with Microsoft Copilot, Power Automate, Azure AI, UiPath, or comparable AI and automation platforms.

• Experience with SQL, APIs, data pipelines, or other data integration technologies.

• Experience within hospitality, multi-property operations, or another complex multi-unit business environment.

• Familiarity with financial and operational reporting systems.

• Experience working with executive leadership to prioritize and implement technology initiatives.

• Experience managing external technology vendors and implementation partners.

What Will Make You Successful

You are naturally curious about technology and continuously explore how AI can improve the way businesses operate.

You don't just identify opportunities—you know how to evaluate them, build solutions, and bring them to life.

You are comfortable working across departments, asking thoughtful questions, challenging existing processes, and translating complex technology into solutions that people can actually use.

Most importantly, you understand that the true value of AI isn't the technology itself. It's the measurable impact it can have on people, processes, and business performance.

Why Crescent Hotels & Resorts?

Crescent Hotels & Resorts is a nationally recognized hotel management company with a diverse portfolio of properties and brands. Our continued growth creates opportunities to innovate, collaborate, and rethink how we operate.

In this role, you'll have the opportunity to influence how AI and automation are adopted across the organization, partner with business leaders, and help develop solutions that shape the future of our operations.

If you're excited about turning emerging technology into real-world business improvements, we'd love to hear from you.

Join us and help shape what's next.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Travel

Travel required: Yes

Pay range

USD 140,000–180,000