Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Manager of Implementation
- Location
- Miami
- Type
- Full time
- Posted
- 21D AGO
About the role
Location
Miami, FL (On-site preferred; hybrid eligible within the tri-county area)
Company Snapshot
At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities.
We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact.
Position Summary
The Manager of Implementation plays a pivotal role in supporting the seamless onboarding of customers and the effective management of post-sale and post-enrollment activities. In this leadership position, you will lead a team of Implementation Managers and Specialists, driving performance excellence and ensuring a high-quality customer onboarding experience from start to finish. You will be responsible for optimizing workflows, standardizing best practices, and fostering a collaborative team environment to enhance efficiency and client satisfaction. This role will report directly to the Director of Implementation.
Essential Duties and Responsibilities
- Oversee and mentor a team of Implementation Managers and Specialists
- Provide guidance and support to team members, helping them overcome challenges and develop professionally
- Manage high-profile and VIP accounts with a focus on personalized onboarding, leveraging knowledge of medical billing and third-party payer workflows to ensure a smooth and efficient implementation process
- Conduct regular team meetings to discuss progress, share knowledge, address concerns, and foster a collaborative work environment
- Ensure proper workload distribution and provide feedback on performance through regular performance reviews
- Oversee the transition of accounts post-handoff to the Operations team, conducting thorough account reviews to ensure seamless onboarding and continued customer satisfaction
- Collaborate with other department leaders to ensure alignment and successful onboarding of new customers, ensuring smooth handoffs and integrations
- Work closely with the Director of Implementation to build and refine new and existing processes, ensuring they are effectively implemented within the team for continuous improvement
- Troubleshoot inquiries and inefficiencies to resolve complex issues and ensure customers satisfaction
- Other duties as assigned
Experience and Skills
- Minimum 1 year of leadership experience, preferably in a customer support role
- Minimum experience 2-3 years of customer success or customer implementation experience
- Experience in or familiarity with medical billing processes and workflows, particularly as they relate to customer onboarding and implementation
- Strong proficiency and knowledge of third-party payers
- Excellent verbal and written communication skills
- Excellent organizational and project management skills
- Strong analytical and creative problem-solving skills
- Able to work in a fast-paced, high-volume environment
Education and Qualifications
- Bachelor’s degree in Healthcare Administration, Business Administration, or Hospitality, or other related field preferred
Paradigm Offers
- Medical, dental, and vision benefits
- 401k retirement plan
- Paid time off
- Professional development support
Compensation
$85,000-$95,000 annually based on experience
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