Intermediate consulting position for those who are new to professional services and are developing their expertise. Receives detailed instruction on routine work and on new projects or assignments.

o   Consult with clients on current workflows and configuration, upgrade implications, system changes and enhancements and ongoing system maintenance

o   Complete client-specific design, configuration and troubleshooting within appropriate tools

o   Complete full solution build with accountability for build quality score and follow up actions

o   Develop and execute test plan and test script execution and note changes in end user functionality

o   Review new defects, write steps to test, outline information for change requests and notify clients

o   Identify and escalate issues to solution and engagement leadership

o   Leverage internal and external resources to deliver problem identification and resolution.