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Qualifications

Minimal S1 Manajemen, Teknik Industri, Telekomunikasi, atau Teknologi Informasi.
Pengalaman kerja 1–2 tahun di bidang layanan pelanggan/operasional (ICT/Telco lebih disukai).
Mampu berkomunikasi dengan baik dalam Bahasa Indonesia dan dasar Bahasa Inggris.
Detail-oriented, kolaboratif, dan cepat belajar.

Obejctive

Mengelola proses service improvement dan eskalasi permasalahan pelanggan segmen National Account untuk memastikan tercapainya excellent customer experience.

Main Responsibilities

Mendukung aktivitas retensi revenue dengan meminimalkan churn pelanggan.
Menangani keluhan pelanggan terkait aspek teknis, non-teknis, maupun administrasi dengan supervisi atasan.
Membantu proses analisis teknis dasar serta mendukung program rekayasa perbaikan layanan.
Menyusun laporan rutin kualitas layanan (SLA) sebagai bahan evaluasi dan penagihan.
Mengkomunikasikan jadwal preventive dan corrective maintenance kepada pelanggan.
Menjalankan pedoman kerja unit sesuai arahan dan prosedur yang berlaku.

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