About THG Ingenuity 

THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises: 

• THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system. 

• THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities.  

• THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel 

With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce. 

We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

Team Manager – Start Your Leadership Career With Us

Ready to take your first step into leadership and build a career in operations?

As a Team Manager, you’ll be trusted with real responsibility from day one, leading your own team within a fast-paced, highly automated operation. You don’t need years of management experience – we’re looking for people with energy, ambition and the confidence to bring out the best in others.

You’ll be at the heart of the operation, keeping your area running safely and smoothly, supporting your team and working with different departments across the business to deliver a great experience for our customers.

What you'll be doing

• Lead your own team from day one, creating a positive, engaging and high-performing environment.
• Get hands-on experience working within an industry-leading automated operation.
• Coach and support your team, helping people develop and perform at their best.
• Take ownership of your area and help deliver key performance targets, customer expectations and service levels.
• Work alongside teams across the wider business, building your network and understanding of how a large-scale operation works.
• Spot opportunities to do things better and bring your own ideas to the table.
• Make sure safety is always the number one priority for your team and everyone working within your area.

What we're looking for

You don't need previous management experience to be successful in this role. We're looking for people with the right attitude, potential and ambition to develop.

• A confident communicator who enjoys working with people.
• A positive, can-do attitude and willingness to get involved.
• Someone who is organised and able to prioritise in a busy environment.
• A natural problem solver who isn't afraid to make decisions.
• A team player who can motivate and support others.
• Someone who is keen to learn, develop and build a career in leadership.
• Most importantly, the drive to make a difference and bring your own ideas to the team.

Benefits

Salary between £33,000 and £36,000 plus shift allowance. 

Multiple Shift Patterns available - includes Days or Nights (4 shifts x 10.5 hours)

Enhanced Leave

• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 24/7 Employee Assistance Programme (EAP), provided by Bupa.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Warrington Town Centre to our Omega site.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Anniversary gifts when you hit 5 and 10 years of service.

Why join us?

This is a fantastic opportunity if you're at the beginning of your career and ready to challenge yourself. You'll gain hands-on leadership experience, develop your operational knowledge and build skills that can open the door to future opportunities across the business.

We're not looking for someone who already knows everything. We're looking for someone who's curious, motivated, great with people and excited to learn.

If you're ready to lead, learn and make an impact from day one, we'd love to hear from you.

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.