Customer Journey Analytics (CJA) Developer

Country: India

Brand: Capgemini

Reference: 459521-en_GB

Contract type: Permanent

Experience level: Experienced Professionals

Professional community: SaaS Solutions

Business unit: DCX

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your Role

We are looking for an experienced Customer Journey Analytics (CJA) Developer – 6 to 15 Years to design, implement, and optimize cross‑channel customer journey measurement solutions. You will work with Adobe Customer Journey Analytics (CJA), Adobe Experience Platform (AEP), and related analytics tools, partnering with data, product, and marketing teams to deliver actionable insights and measurable customer experiences.

Your Profile

• Design, build, and maintain data connections, schemas, and datasets within Customer Journey Analytics (CJA) to enable accurate, cross‑channel journey insights.
• Implement and manage analytics tagging, instrumentation, and custom data collection using Adobe Launch (or equivalent TMS), Adobe Analytics, and AEP.
• Develop customer journey dashboards, visualizations, calculated metrics, and stitched customer profiles across digital and offline touchpoints.
• Work closely with product managers, marketers, UX, and data engineering teams to translate business requirements into scalable analytics and measurement solutions.
• Troubleshoot tracking and data discrepancies, validate implementations, and ensure data quality, governance, and compliance standards are met.
• Strong analytical, problem‑solving, and communication skills, with the ability to explain technical concepts to non‑technical stakeholders and drive data‑driven decision‑making.

What you'll love about working here

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group.
• You will also get personalized career guidance from our leaders.You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com