Job TypeFull-time Description

 

Key Responsibilities

• Respond to customer inquiries and complaints promptly and professionally 
• Provide detailed information about products, services, features, specifications, and pricing 
• Process transactions, including orders, returns, and exchanges, ensuring accuracy
• Troubleshoot and resolve product or service issues, escalating complex problems to appropriate departments 
• Document all customer interactions and resolutions in the company’s CRM system 
• Collaborate with internal teams to improve service delivery and customer experience 
• Follow up with customers to ensure satisfaction and issue resolution 
• Maintain up-to-date knowledge of company products, services, and policies 

Requirements

 

Required Skills and Qualifications

• Excellent verbal and written communication skills 
• Strong problem-solving abilities and attention to detail 
• Ability to remain calm under pressure and handle difficult situations 
• Proficiency in customer service software and Microsoft Office Suite 
• Strong organizational skills and ability to multitask 
• High school diploma or equivalent required; associate or bachelor’s degree preferred 
• Previous experience in customer service or a related role is highly desirable