VP Customer Operations - APAC
- Location
- Singapore
- Type
- Full time
- Posted
- 14D AGO
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About the role
Job Description
Location: Seletar
Only candidates with the legal right to work in Singapore will be considered. Please note that applicants without this eligibility will not be considered.
Rolls-Royce is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.
Why join Rolls-Royce?
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.
Supporting our flying fleet in Civil Aerospace is an Enterprise priority.
As VP Customer Operations - APAC, reporting to SVP Customer – Global Operations, you will be accountable for directly managing key operational relationships with our Airline customers, delivering improved fleet health and best-in-class customer experience.
We have an exciting opportunity for you to join a critical role based in our Singapore office within our Aftermarket Operations organisation. This senior role leads the operational team in region within our Customer Service Centres and integrated within airline operations, collaborate with the Customer Team, Value Streams and Aftermarket Operations to deliver On-Wing and Off-Wing services to our Customers.
What you will be doing:
Expertly managing customer stakeholders, up to and including CEO’s, cultivating the day-to-day customer operational relationship to enable best-in-class customer satisfaction.
Anticipate and mitigate potential risks to customer fleet health through close integration with our Overhaul bases and Planning and Control organisation.
Drive the Experience Excellence transformation theme to enable world-class delivery of Aftermarket Operations services.
Enable a culture of high performance in leading a regional team of Customer Operations managers, officers and airline support team; driving Safety first, people development and engagement.
Act as an industry leader in region, forming a member of the Customer Regional Senior Leadership team and active externally in MRO and Aviation environments.
Position requirements:
Min 15 years of experience in customer operations, operations excellence, or transformation roles.
Excellent stakeholder management skills with experience in managing internal/external senior stakeholders to achieve customer satisfaction.
Resilience and balance in high pressure situations.
Strong delivery mindset and a track record of achieving high performance in a challenging and changing environment.
Demonstrated experience of leading and developing diverse teams, and building effective working relationships.
Global outlook and passion to drive change and make a difference in an evolving and growing environment.
Technical, Regulatory and/or MRO operational knowledge is preferred.
Leadership Attributes
Strategic thinker with the ability to translate vision into execution.
High ownership and bias for action (“Own it”).
Strong communication skills with the ability to simplify complexity.
Resilient and adaptable in a fast-evolving environment.
Passion for building high-performing teams and cultures.
We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.
Pioneer the performance of the future. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.
