About the company:

WTW (NASDAQ: WTW) is in the business of people, risk and capital. With roots dating to 1828, our company has over 45,000 colleagues serving more than 140 countries and markets. Our values – client focus, teamwork, integrity, respect and excellence – underlie all that we do, including how we behave and interact with each other. They are part of our WTW DNA. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas — the dynamic formula that drives business performance. Together, we unlock potential. We are located on the internet at wtwco.com

 

About the North America Team:

The North America Corporate Risk and Broking Operations team is based in Mumbai and comprises approximately 600 colleagues. The team supports large and complex clients, middle‑market organizations, and select accounts across a broad range of industries. These industries include construction, real estate, hospitality and leisure, aerospace, marine, financial institutions and professional services, public sector and education, technology and telecommunications, transportation and logistics, health care and life sciences, natural resources, and retail and distribution. The team works closely with internal and external stakeholders to deliver high‑quality operational and client service support.

About the Role:

This role is responsible for managing end‑to‑end agency billing activities, including the accurate invoicing of clients for insurance premiums and associated fees.

Roles & Responsibilities:

• Design, develop, test, and optimize AI/LLM prompts to support business and operational use cases.
• Evaluate AI outputs and refine prompts to improve accuracy, consistency, usability, and business relevance.
• Gather requirements from stakeholders and translate business needs into practical AI-enabled and automation solutions.
• Document business rules, process flows, decision logic, and solution requirements to support effective implementation.
• Take end-to-end ownership of assigned initiatives from analysis and solution design through implementation and closure.
• Identify process inefficiencies, automation opportunities, and Continuous Improvement initiatives to enhance quality, productivity, and user experience.
• Develop practical, scalable solutions that address business challenges and deliver measurable operational benefits.
• Deliver assigned projects and improvement initiatives within agreed timelines while effectively managing priorities and stakeholder expectations.
• Collaborate with Operations, Technology, and Transformation teams to develop, test, and implement solutions.
• Monitor solution performance, adoption, benefits, and risks, and recommend enhancements where required.
• Ensure compliance with AI governance, responsible AI practices, data security standards, and organizational policies.

• Graduation

Key Skills:

• 1 - 5 Years Experience of experience required.

• Strong written and verbal communication skills, including business‑focused communication 

• Proficiency in Microsoft Office applications, with advanced capability in Microsoft Excel 

• Demonstrated attention to detail with a high level of accuracy 

• Strong logical, analytical, and problem‑solving skills 

• Effective interpersonal skills with the ability to collaborate across teams 

• Client‑centric mindset with a focus on service quality 

• Proven effectiveness in working within a team‑oriented environment 

• Commitment to delivering high‑quality and consistent outcomes 

• Continuous improvement mindset with openness to innovation 

• Flexibility and adaptability in a dynamic work environment

 

The Application Process

 

• Stage 1: Online application and recruiter review
• Stage 2: Pre-recorded video interview
• Stage 3: Live video or in person interview with hiring manager and team
• Stage 4: Offer and onboarding

 

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.

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