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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Employee Relations Senior Manager / Manager is a part of the EMEA Employee Relations team and Global Employee Relations function. This role will report to the Director of Employee Relations covering France, Central and South region.

This role will be responsible for end-to-end case management of disciplinary and grievance investigations, conducting witness interviews, collating findings, and maintaining compliance with local law. They will also support people managers in addressing underperformance, using standard methodologies to ensure consistent application of the Performance Improvement Framework (PIF) in alignment with Salesforce values.

Scope of Role

• Regional Scope: Primary responsibility for the Central Region (Germany and Austria) initially, with the scope expected to be extended depending on structural and business needs.

• Collaborate and partner with HRBPs, Employment Legal, and Employee Success COEs to achieve high-quality, seamless HR support, and represent as “1 HR” to the business.

• Partner closely with ER team members across EMEA; share best practices and leverage support from each other to sustain positive employee relations programs.

• Lead ER cases across designated regions (conduct investigations, support performance management, and run disciplinary, grievance, and separation processes).

• Demonstrate a proven track record of managing complex casework, including conducting internal investigations in close consultation and collaboration with local Works Councils (Betriebsräte).

• Manage restructures and reorganization programs, strictly applying local legal processes, Works Council co-determination requirements, and Salesforce practice and policy across diverse jurisdictions.

• Coach business leaders and people managers through ER challenges, managing business risk, and balancing commercial decisions with employee welfare.

• Deliver and facilitate training as required on ER processes and leadership best practices.

• Generate, analyze, and report on metrics to share themes and trends with the business.

• Track, report, and analyze case trends utilizing the internal ER case management system.

• Lead or participate in special projects/programs requiring ER internal partner input, as needed (e.g., HR Compliance activity).

Desired Skills and Experience

• Demonstrated experience in employee relations and robust Works Council (Betriebsrat) management in Germany; experience navigating labor laws in Austria is highly advantageous.

• Experience as an HR BP with material ER exposure or as a dedicated ER specialist.

• Language skills: Excellent written and verbal communication skills — must speak German and English to a fluent level.

• Proven negotiation skills and a strong ability to influence others at all levels of the organization.

• Ability to build strong partnerships and work effectively in a highly matrixed, international environment with leaders and Employee Success colleagues.

• Education: A Human Resources, Industrial Relations, or other related degree.

• Background: Experience working in a fast-paced environment, preferably in a high-growth technology company (although this is not a strict requirement).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

We warmly invite applications from individuals with a severe disability status (Schwerbehinderung). Salesforce is committed to equality and creating a workplace that reflects society. We set ambitious goals for representation, emphasize accessibility and inclusion, and continuously learn and improve. Learn more about our inclusion initiatives here (https://www.salesforce.com/company/accessibility/workplace-resources/#ally-sf-benefits). In 2019, Salesforce joined The Valuable 500 to champion disability inclusion in business leadership.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.