Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Donor Services Support Coordinator
- Posted
- 1H AGO
About the role
Department: Contact Center
Position type: Staff
Posting Details
Position Information Position Title Donor Services Support Coordinator Job Description Job SummaryManages the Hillsdale College Contact Center’s interactions with Donor Services and Institutional Advancement.
Essential Job Functions
- Assists contact center agents in answering gift questions.
- Serves as a floor supervisor for Institutional Advancement Contact Center agents and PTEs.
- Handles Donor Service call escalation- thoroughly knowledgeable in general donations, gift and estate planning, recurring gift programs, and receipts.
- Proficient in Donation software and CRM-Raise Donors, Razor’s Edge, HubSpot, and Agent Portal.
- Handles Donor Services email box.
- Coaches and directs agents as necessary.
- Serves as Quality Assurance supervisor for Institutional Advancement – audits and rates calls for Director guidance.
- Monitors software and key operational metrics throughout the day.
- Works in tandem with the Workforce Coordinator to ensure best-fit schedules.
- Provide campaign feedback to the Director of the Contact Center.
- Serves as a staff point-person for report communication to Institutional Advancement.
- Assists the Director of Contact Center Operations with projects, process analysis, and project implementation as required.
- Responsible for fulfillment reports for donor premiums.
- Responsible for cataloging Brick donations and working with engraver and maintenance to lay bricks.
High school diploma or equivalent and two to three years related experience and/or training. An equivalent combination of education and experience will be considered. Other Skills
- Self-starter, strong initiative, ability to work under tight timelines with minimal supervision
- Strong institutional knowledgebase
- Well-developed teamwork habits
- Critical thinking and problem-solving skills
- Excellent organizational skills
- Ability to adapt and support change
- Maintain a calm demeanor under daily stresses
- Possess an understanding of the Institutional Advancement process and workflows
- Maintain acceptable attendance record, be punctual, and meet deadlines
- Possess a basic Systems Knowledge and Understanding
- Must be proficient in office technology and computer software (Word processing, Excel, simple
- The position is largely sedentary.
- Ability to read, write, hear, speak, see, and communicate effectively.
- Ability to operate basic office equipment including, a photocopier, fax machine, adding machine, computer equipment, DVD player, display monitors, and the like.
- Occasional lifting of office supplies, booklets, etc. is necessary.
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