POSITION SUMMARY

• Contributes to defining Data center Infrastructure Solutions products roadmap by consolidating Voice of Customer data to define market solutions primarily oriented, but not limited, to data center industry.
• Collaborate with cross-functional teams to ensure offering meets market needs.
• Defines product / solution requirements.
• Identifies value proposition.
• Subject Matter Expert for Datacenter whitespace Infrastructure Solutions for executive, marketing, and sales teams.
• Whitespace Infrastructure Solutions are complex products or solutions mostly related to manufactured units which consist of power distribution, liquid and air cooling.

RESPONSIBILITIES

• Analyze Voice of Customer and provide intelligent and effective ideas, proposals or solutions
• Analyze cost and propose improvements
• Analyze competitor products, documenting strengths, and deficiencies in core functionality.
• Define, develop, and administer customers facing product evaluation programs.
• Engage with Services team to define and implement Power Solutions service offering.
• Gather information and analyze new trends and technology
• Gather and consolidate market intelligence by interfacing with Sales team and Solution Architects.
• Collaborate with cross functional teams to implement new technology in Infrastructure Solutions offering.
• Perform and maintain patent reviews for new offerings. Document data and provide details while interfacing with legal team.
• Create and maintain Product Documentation including user brochures, presentations, manuals, and technical documentation. Provide support to regionalize documents as needed.
• Work with Product Marketing team on creation of White Papers, Application Notes, Case Studies, and Articles, Videos.
• Work with Product Marketing team on product launch preparation and product launch.
• Support Solution architects and Application engineers with solution proposals and technical studies.
• Provide on-site critical customer consultations when required.
• Interface with other Vertiv products and engineering teams to coordinate integration with other hardware and/or software solutions.
• Provide training.

QUALIFICATIONS

Mandatory:

• Bachelor’s or higher Degree in Electrical or Mechanical engineering
• 5+ years relevant industry experience.
• Experience in Data center design, build, commissioning or maintenance
• Technical expertise to translate customer needs/pain points to solutions
• Strong written/oral communication, especially in communicating customer needs and value propositions
• Proficiency with Microsoft Office suite, Smartsheet, and other business applications
• Informative knowledge about CAD, BIM and CFD tools. 
• Research and analytical skills
• Propensity for innovation
• Effectively communicates technical information and complex ideas to technically diverse audiences.

Plus

Please note minimum and preferred requirements for education.  This includes degrees, specializations and certifications. 

 

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special requirements. This is mostly office job with some traveling at meetings, conferences and other events. From time-to-time factory visit is required.

TIME TRAVEL REQUIRED

• 10%