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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

We are seeking an agile, high-performing Systems Engineer to administer, manage, and optimize the Finance systems and applications powering our mission-critical business processes. In this role, you will serve as the primary process expert in your service area, collaborating closely with developers, business stakeholders, and cross-functional technology teams to support end-to-end Salesforce business processes.

Your daily impact will span enterprise application support, resolving complex technical and functional issues, analyzing support trends to drive proactive system enhancements, and partnering with development teams to deliver new features.

Key Responsibilities

Salesforce Platform Administration

• Core Administration: Own the day-to-day administration, configuration, and optimization of Salesforce.
• Access & Security: Manage users, roles, profiles, permission sets, sharing rules, queues, groups, and security settings.
• Platform Health: Maintain data quality, integrity, and overall platform health.
• Upgrades & Capabilities: Manage Salesforce releases, upgrades, and the rollout of new platform capabilities.

AI Automation & Workflow

• Agentic Transformation: Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.
• Process Automation: Identify opportunities to automate manual business processes and improve operational efficiency.
• Automation Operations: Monitor existing automations and troubleshoot failures or performance issues.

Data Management & Integration

• Data Quality Initiatives: Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives.
• Enterprise Integrations: Work with integration teams to support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications.
• Technical Troubleshooting: Understand APIs and integration concepts sufficiently to troubleshoot and coordinate integration issues.

Reporting & Analytics

• Dashboards & KPIs: Develop and maintain reports, dashboards, KPIs, and management reporting.
• Business Visibility: Partner with business teams to improve visibility into sales, service, pipeline, and operational performance.

Security & Governance

• Access Controls: Own Salesforce security and access-control models.
• Governance Standards: Establish governance standards for configuration, development, deployment, and change management.
• Compliance: Ensure solutions comply with enterprise security, audit, and data-governance requirements.

Production Support & Troubleshooting

• Tier 2/3 Support: Provide Level 2/3 support for Salesforce issues.
• Problem Resolution: Analyze and resolve complex configuration, automation, data, security, and integration issues.
• Root-Cause Analysis: Perform root-cause analysis and implement preventive solutions rather than relying on workarounds.

Release & Change Management

• End-to-End Lifecycle: Manage the end-to-end lifecycle for configuration management, from requirements through testing and deployment.
• Environment Management: Manage sandbox environments, testing, UAT, deployments, and production releases.
• Cross-Team Alignment: Coordinate with developers, QA, integration teams, and business stakeholders for major changes.
• Documentation: Maintain appropriate documentation for configurations and business processes.

Preferred Qualifications & Skills

• Experience: 6+ years of Salesforce platform-specific implementation or support experience in an Enterprise IT environment.
• Platform Expertise: Expert knowledge of Salesforce and/or other platform native functionality, including Agentforce.
• Best Practices: Expert knowledge of Force.com platform best practices.
• Development (Good to Have): Salesforce Development skills (Apex and Lightning Web Components - LWC).
• Mindset: Demonstrates a willingness to experiment with new ideas, tools, and practices; agile and capable of supporting multiple competing priorities.
• Communication: Proficiency in verbal and written communication.

Certifications Required

• Salesforce Certified Advanced Administrator
• Salesforce Certified Platform App Builder
• Salesforce Certified Agentforce Specialist

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.