Bloomberg Technical Support (Cantonese and English Speaker) - Hong Kong Location Hong Kong Business Area Sales and Client Service Ref # 10053848 Bloomberg is a global leader in business and financial information, news, and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across 150 offices globally, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.
What’s the role?
You will provide support for new and existing Bloomberg clients. You will collaborate with Sales to address clients’ connectivity requirements, lead the installation of Bloomberg Terminals, as well as coordinate closely with a variety of internal teams to deliver access to the Bloomberg infrastructure. You will resolve technical issues and proactively maintain Bloomberg performance to the utmost level, which will include circuit usage and network performance.
You need to be a confident and well-organized communicator, responsible for handling key accounts while regularly liaising with market data and technology personnel, in addition to telecommunication providers, service vendors and a variety of internal partners to ensure the highest quality of service to our customers.
If you wish to be involved in an exciting, fast-paced and challenging role that allows you to fully utilize your communication, technical and project coordination skills while gaining insight into the global financial markets, then this may be the opportunity for you.
We'll trust you to:

•  Support technical issues and inquiries regarding the Bloomberg Terminal software, hardware offerings and network connectivity
•  Engage with internal and external partners to resolve service issues
•  Coordinate installation and maintain customers’ connectivity to Bloomberg's network
•  Work proactively with clients to implement recommended hardware and network infrastructure strategies to improve their experience with Bloomberg's products and services
•  Lead and coordinate multiple concurrent projects with stakeholders to meet project deadlines within service quality

You’ll need to have:

• Minimum 3 years of working experience in technical support for internal or external clients
• Working experience in more than one of the following: Network technologies (e.g., TCP/IP, UDP, RIP v2, BGP) and topology, PC hardware, operating systems (Linux, Windows, Mac OS), and software suites (e.g., MS Office)
• Business proficiency in English and Cantonese to support clients in these markets
• Experience in multitasking within a high-volume environment with simultaneous projects and tasks
• Demonstrable experience of coordinating with multiple teams to meet deadlines
• Flexibility to accommodate occasional evening & weekend work (time off in lieu)
• Demonstrated continuous career growth within an organisation
• Bachelor's degree or degree-equivalent qualifications

We'd love to see:

•  CompTIA A+, NET+ or CCNA certification
•  Experience with telecommunications lines, basic network design and security
•  Experience with FIX protocol
•  Exposure to vendor cloud technology e.g. AWS, Azure
•  Experience with setting up & troubleshooting virtual environments (VMware, Citrix, etc.)
•  Ability to communicate effectively and negotiate resolutions to difficult scenarios
•  Ability in picking up new technologies and concepts quickly

 If this sounds like you: Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional
Why Bloomberg?We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
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