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About the role

The Global Facilities Operations team, part of Enterprise Management Resources, is responsible for delivering safe, efficient, and high-quality workplace environments across eBay’s global footprint. As a Site Facilities Manager, you will lead day-to-day facilities operations at our Bengaluru (ETV) workplace, ensuring a consistent and positive workplace experience. Reporting to the Country Facilities Manager, this role partners closely with vendors and cross-functional teams to maintain service quality, compliance, and operational efficiency. You will play a key role in creating a welcoming and supportive environment for employees, ensuring their day-to-day workplace experience is seamless and effective. 

What you will accomplish

• Deliver seamless, efficient, and high-quality day-to-day facilities operations for the Bengaluru workplace through strong partnership with the IFM vendor and other service delivery partners

• Act as the primary on-site contact for employees, responding to requests with a customer-focused and empathetic approach

• Manage vendor performance against SLAs, KPIs, and service standards, ensuring consistent delivery across all services

• Support workplace changes and projects (e.g. moves, adds, changes), ensuring minimal disruption to business operations

• Maintain accurate operational records, including service tickets, vendors, and assets

• Find opportunities to improve service delivery and enhance employee experience, while supporting site-level incident response and business continuity readiness

What you’ll bring (Skills & experience)

• 5+ years of relevant experience in facilities or workplace operations within a complex corporate environment. A relevant bachelor’s degree or professional qualification would be advantageous.

• Experience leading onsite teams, IFM vendors, and service partners, including service delivery, vendor performance, and SLA/KPI governance

• Ability to engage with employees in a respectful, empathetic, and supportive manner. 

• Strong employee and customer experience mindset, with a proactive, solutions-oriented approach and the ability to manage multiple priorities in a fast-paced workplace environment

• Solid financial and commercial management experience, including budgeting, forecasting, purchase orders, invoice management, cost control, and identifying operational efficiencies.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across cross-functional teams. Proficiency in English is required; proficiency in the local language is an advantage. 

Additional Details

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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