Assistant Service Delivery Manager (with French)

Country: Poland

Brand: Capgemini

Reference: 580639-en_GB

Contract type: Permanent

Experience level: Experienced Professionals

Professional community: Cloud Infrastructure Management

Business unit: Cloud Infrastructure Services

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

The Assistant Service Delivery Manager supports the Service Delivery Manager in overseeing Change Management activities covering Transverse Changes and MEP Changes. The role ensures operational continuity, supports governance activities, contributes to the continuous improvement of processes, and acts as the SDM's deputy when required.

Your tasks

• Coordinate and monitor Change Management activities, ensuring compliance with governance standards and established processes
• Support stakeholders and operational teams in the execution of changes and the resolution of process-related issues
• Prepare operational reports, KPI tracking, and management dashboards
• Monitor SLAs, KPIs, and service performance, identifying deviations and proposing corrective actions
• Contribute to resource planning, prioritization, and workload management to support service objectives
• Support team development through coaching, knowledge sharing, and capability-building initiatives
• Act as the deputy to the Service Delivery Manager, ensuring service continuity when required
• Represent the service in governance forums and customer engagements as needed

Your profile

• Proven experience in IT Service Management, Change Management, or Service Delivery.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience in managing service performance through KPIs, SLAs, and continuous improvement plans.
• Ability to coordinate cross-functional teams in a complex operational environment.
• Proactive, autonomous, and results-oriented mindset.
• Demonstrated interest in operational excellence, automation, and transformation projects.
• Experience with governance, risk management, and organizational change initiatives is highly desirable.

What You'll love about working here

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast 'Let's talk about wellbeing' which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real | www.capgemini.com