Work Location:

Charlotte, North Carolina, United States of America

Hours:

40

Pay Details:

$91,000 - $145,600 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Governance & Control

Job Description:

Department Overview: We are seeking a Professional Practices Specialist to support the effectiveness and ongoing enhancement of our Centralized Governance & Controls Testing organization. This individual contributor will provide program management support, strengthen governance processes, drive process improvements, and enhance reporting to support consistent execution and informed management decisions.

The role will partner with testing leaders, testing teams, and key stakeholders to translate program priorities into practical processes, clear reporting, and well-coordinated deliverables. Success requires strong organizational skills, analytical thinking, attention to detail, and the ability to influence outcomes without direct authority.

Key Responsibilities

Program Management and Execution Support

• Support the planning, coordination, and execution of initiatives across the Business Line Testing organization.
• Maintain integrated work plans, milestone trackers, deliverable inventories, and action logs to provide visibility into priorities, dependencies, and progress.
• Coordinate stakeholder inputs, monitor commitments, and escalate risks or delays that could affect delivery.
• Prepare meeting materials, facilitate working sessions, document decisions, and track actions through completion.
• Support implementation of program changes through stakeholder communications, updated procedures, and execution tracking.

Governance and Professional Practices

• Support the development, maintenance, and consistent application of testing program standards, procedures, templates, and governance routines.
• Coordinate governance forums, including agenda development, materials preparation, decision documentation, and follow-up.
• Maintain program documentation and governance records to support transparency, traceability, and readiness for management reviews.
• Partner with testing teams to identify inconsistencies in practices and support practical solutions that improve alignment.
• Coordinate responses to information requests and track related deliverables in partnership with accountable owners.

Process Improvement

• Assess existing workflows to identify opportunities to simplify execution, reduce manual effort, and improve consistency.
• Gather stakeholder feedback, document current-state processes, and recommend targeted improvements.
• Translate improvement opportunities into actionable requirements, implementation plans, and measurable outcomes.
• Partner with relevant teams to enhance tools, templates, workflows, and supporting documentation.
• Monitor the adoption and effectiveness of implemented changes and recommend further refinements.

Reporting and Insights

• Develop and enhance recurring management reports, dashboards, and governance materials.
• Consolidate and validate reporting inputs, investigate discrepancies, and coordinate resolution with data owners.
• Analyze program information to identify trends, execution challenges, and opportunities for management attention.
• Improve reporting definitions, documentation, and production processes to strengthen accuracy, consistency, and timeliness.
• Translate detailed information into clear summaries that communicate progress, risks, decisions needed, and next steps.

Stakeholder Partnership

• Build effective working relationships with testing leaders, team members, and cross-functional partners.
• Serve as a coordination point for assigned professional practices initiatives and deliverables.
• Communicate expectations, timelines, and dependencies clearly, and follow through on commitments.
• Balance enterprise or program-level consistency with the practical needs of testing teams.

Desired Qualifications

• Experience in financial services, risk management, controls, testing, audit, governance, program management, or a related field.
• Demonstrated ability to coordinate initiatives, manage multiple deliverables, and meet deadlines in a changing environment.
• Experience developing procedures, governance materials, management reporting, or process improvements.
• Strong analytical skills, including the ability to evaluate data, identify inconsistencies, and develop actionable insights.
• Strong written and verbal communication skills, with the ability to present complex information clearly and concisely.
• Demonstrated ability to work independently, exercise sound judgment, and influence stakeholders without direct authority.

Preferred Qualifications

• Familiarity with control testing processes, testing methodologies, or testing program governance.
• Experience supporting a professional practices, business management, or program office function.
• Experience with dashboard development, data visualization, workflow tools, or reporting automation.
• Experience translating business needs into process, reporting, or technology requirements.

 

What Success Looks Like

• Program priorities and deliverables are organized, transparent, and completed on time.
• Governance routines produce clear decisions, accountable owners, and timely follow-through.
• Procedures and tools are practical, current, and consistently applied.
• Process improvements reduce unnecessary effort and strengthen execution.
• Reporting is accurate, timely, and focused on information leaders can use to make decisions.

Role Scope

This is an individual contributor position with no direct people-management responsibilities. The specialist will independently manage assigned deliverables and improvement initiatives while supporting testing leadership. Accountability for testing execution, testing conclusions, and program-level approvals remains with the designated testing and governance owners.

 

 

Job Description

This role manages a portfolio of governance and control activities for moderately complex or high-risk business or functional area and implements policies / processes and/or initiatives to meet governance and control guidelines. Acts as a technical lead on key control initiatives.

Depth & Scope:

• Highly seasoned professional role requiring substantial business knowledge / expertise in a complex field and knowledge of broader related areas 
• Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations 
• Ability to work collaboratively and build relationships across teams and functions 
• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services 
• Acts as a technical expert / lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists 
• Leads cross-functional teams or projects with significant resource requirements, risk and / or complexity 
• Independently manages end-to-end functional programs  
• Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions 
• Works autonomously as the lead and guides others within area of expertise  

Education & Experience:

• Undergraduate degree preferred 
• Advanced business understanding and knowledge of risk and control functions  
• 7+ years of relevant experience 

Customer Accountabilities:

• Contributes to the strategic direction of the centralized governance and control function and play a key role in the development and implementation of risk strategies in support of the overall business strategy 
• Develops and documents a comprehensive inventory of processes and controls with clearly defined owners and roles and responsibilities for each process and control 
• Participates in the intake of applicable regulation, assessment of impact to the business line, and the comprehensive mapping of associated controls to rules and regulations
• Reviews end-to-end processes and controls and “connect the dots” across issues and control deficiencies across various BUs in order to increase standardization of solutions, processes and controls  
• Leads the integrated execution of policies / procedures / changes across multiple functional areas 
• Provides direction to complex, wide ranging enterprise or cross-function / business projects as a SME, identify risk / provide guidance for complex situations and participate in designing, testing, and implementation of solutions 
• Acts as lead for area of specialization with industry, enterprise, and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management in the governance and control space 

Shareholder Accountabilities:

• Ensures programs / policies / practices are well managed, meets business needs / priorities, and complies with internal / external requirements 
• Exercises discretion in managing communication / correspondence, information and all matters of confidentiality 
• Leads research projects; supports the development / delivery of materials and presentations to management or broader audience  
• Conducts analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs, policies, or practices 
• Adheres to enterprise frameworks or methodologies that relate to activities across businesses and functions 
• Manages relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements 
• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high-risk transactions / activities as necessary 
• Maintains a culture of risk management and control, supported by processes in alignment with risk appetite 
• Is knowledgeable of and complies with Bank Code of Conduct 

Employee/Team Accountabilities:

• Participates as a member of the team, supports a positive work environment and ensures timely communication 
• Provides leadership as a SME and participates in knowledge transfer within the team / business unit 
• Keeps current on emerging trends / developments and grow knowledge of the business, related tools and techniques  
• Keeps others informed about the status / progress of projects  
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices. 
• Contributes to a fair, positive and equitable environment  
• Acts as a brand ambassador for your business area/function and the bank 

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

 

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com.  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.