Expression of Interest - Catastrophe Season Temporary Claims Management Officer  (RACQ Insurance)

Make a difference when it matters most.

From September 2025, RACQ's insurance arm began a long-term strategic alliance with IAG. RACQ Insurance continues to help members live and move safely, securely and sustainably into the future, while benefiting from IAG's expertise and support.

This CAT (Catastrophe) Season, we're looking for people who are driven by purpose and want to make a real difference.

From December through March, we'll be building a talent pool of passionate professionals ready to support customers and communities impacted by natural disasters. It's an opportunity to be part of something bigger, helping people navigate difficult circumstances and recover with confidence during times of need.

Why Register Your Interest?

Natural disasters can happen at any time. By building our talent pool now, we're ensuring we're ready to mobilise quickly and support customers when they need us most. While start dates will depend on weather events and business demand, we're taking action today so we can make a difference tomorrow.

By submitting an Expression of Interest, you will:

• Be considered for upcoming CAT Season opportunities, with a potential start date from December 2026 (initial 3-month contract with the potential for a further 3-month extension)
• Have your application reviewed and shortlisted in advance
• Be part of a pre-qualified talent pool ready to support customers impacted by severe weather events
• Gain the opportunity to make a real difference in local communities when they need support most

As a Claims Management Officer, you’ll support property or motor claims.

You'll build strong relationships with our customers to deliver a seamless claims experience while supporting those who may be experiencing stress and uncertainty following a weather-related event.

This is a predominantly phone-based role, where you’ll be the first point of contact.

These temporary opportunities will be based in Meanjin (Eight Mile Plains ,Brisbane).

Work Hours & Availability

• 6-week initial training period, with attendance required in the Eight-Mile Plains office full-time during training
• 7.5 hour shifts that operate between 7:00am and 7:00pm, Monday to Friday
• Weekend availability required between 8:30am and 5:30pm
• Hybrid working arrangements available following training and demonstrated competency
• Rosters will be provided at least 4 weeks in advance to support planning and flexibility

What You'll Do

• Manage Property or Motor claims, ensuring a compassionate and professional customer experience
• Take inbound calls and support customers affected by natural disaster events
• Lodge claims and assess information accurately and efficiently
• Read and interpret reports and supporting documentation
• Navigate multiple systems while maintaining high attention to detail

What You'll Bring

• Strong customer service experience within fast-paced, high-pressure or regulated environments
• Resilience and confidence handling complex and emotional conversations
• Excellent verbal and written communication skills
• Tech-savvy and proven ability to confidently use multiple systems and platforms simultaneously
• Ability to multitask and manage high call volumes
  
  

What We Offer

• Free onsite parking at our Eight Mile Plains office
• Hybrid working arrangements
• The opportunity to support communities during significant weather events and make a meaningful impact

Applications close: Friday 13 November 2026 11:59PM AEDT

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

This temporary position will be payrolled via our designated third-party payroll provider in accordance with the applicable award.