Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
Loading job details
Customer Service Representative - Emiratized Role
- Location
- Dubai
- Type
- Full time
- Posted
- 2MO AGO
About the role
JOB SUMMARY / INTRODUCTION
To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end-to-end solutions for better customer service experience.
Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues.
KEY RESPONSIBILITIES
- Provide excellent customer service by attending to incoming calls within the quality guidelines.
- Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
- Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products.
- Maintains customer records by updating customer history through service requests/complaints and Notes.
- Maintain confidentiality of the bank’s customers and data.
- Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations.
- Attend to special tasks assigned by team leader and Managers.
- Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates.
- Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre.
REQUIREMENTS / QUALIFICATIONS
- High School.
- 0 – 2 years relevant experience in banking sector.
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills.
Excellent communication skill in English & Arabic.
Skills
- Customer Service
- Product Knowledge
- Quality Focus
- Problem Solving
- Documentation Skills
- Listening
- Phone Skills
- Excellent communication skill in English & Arabic.
Similar roles
Contact Centre Representative – TD Auto Finance, Customer Service SpecialistLayer 6 AI · Toronto
US-Solutions Analyst (Financial)PointClickCare · Remote
Credit Refund RepresentativeUCSF Health
Support Tax TechnologistAvalara · Remote
Budget Analyst (FAR, Funding Forecasts, Budget Analysis)Microhealth · Vienna
Head of FinanceVizzia · Paris