The Application Systems Analyst II is responsible for supporting, configuring, and maintaining business applications and systems across Cherokee Nation Entertainment. This position works closely with internal teams, IT, and external vendors to troubleshoot issues, improve system functionality, and ensure applications meet business needs.
- Bachelor's degree in Technology or a related field and 3–5 years of progressive IT experience, or an equivalent combination of education and experience.
- Knowledge of Microsoft SQL and business applications or systems.
- Proficiency in Microsoft Office applications.
- Strong analytical, organizational, planning, and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to provide technical support and excellent customer service to internal teams.
- Ability to work collaboratively with employees, leadership, IT teams, and external vendors.
- Must possess and maintain a valid driver's license.
- Must be able to obtain and maintain licensing from the appropriate gaming authority.
- Ability to work varied shifts, including weekends, holidays, and on-call hours as needed.
- Ability to travel, including overnight stays, as required.
- Provide technical support and troubleshooting assistance to end users.
- Maintain system support documentation and track technical issues.
- Configure application settings and assist with system upgrades and integrations.
- Coordinate and support end-user training and system communications.
- Perform system testing, including unit, integration, and acceptance testing.
- Work with internal teams to ensure system consistency, functionality, and accurate data flow.
- Collaborate with IT and external vendors to resolve application and system issues.
- Identify opportunities for system improvements and assist with implementing solutions.
- Develop system specifications based on business requirements.
- Perform other job-related duties as assigned.