Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Head of Account Management Portuguese Market
- Location
- Barcelona
- Type
- Full time
- Posted
- 1H AGO
About the role
Hello! 👋
At Factorial, we're looking for a new hands-on Head/Manager of Account Management for the Portuguese market to help us support and scale our Customer Experience (CX) team to the next level. As part of the team focused on driving customer retention, expansion and success, you'll be in charge of leading and coaching Account Managers, supporting the team through complex customer challenges, and turning performance insights into actions that improve customer experience and revenue growth.
Ready to be part of the challenge? 🚀
What you'll do📝
Own customer retention, renewal, and expansion targets and the customer success strategy for the Portuguese market.
Develop and execute initiatives to increase customer lifetime value and reduce churn.
Monitor team performance and ensure KPIs are consistently achieved.
Lead and Develop a High-Performing Team
Recruit, onboard, and develop top Account Management talent.
Coach Account Managers through complex customer situations, negotiations, and escalations.
Foster a high-performance culture focused on accountability, customer outcomes, and continuous improvement.
Conduct regular performance reviews and provide actionable feedback.
Own Operational Excellence
Stay close to the day-to-day operation and proactively identify opportunities for improvement.
Support the team in managing high-risk accounts, customer escalations, product-related challenges, and renewal risks.
Design, implement, and optimize processes that improve efficiency, customer satisfaction, and business results.
Use data to identify trends, uncover root causes, and drive informed decision-making.
Act as the Voice of the Customer and Market
Build strong cross-functional relationships with Product, Sales, Marketing, and Operations.
Translate customer feedback and market insights into actionable recommendations.
Advocate for the needs of Portuguese customers and help shape product and service improvements.
What are we looking for? 🎯
Must-Have Requirements
Native Portuguese speaker with direct experience working in the Portuguese market.
Fluent English communication skills.
3+ years of leadership experience within Account Management, Customer Success, Customer Experience, or a related SaaS function.
Strong SaaS or technology industry background.
Demonstrated ownership of retention, renewals, upselling, cross-selling, and expansion metrics.
Experience working in fast-paced, high-growth environments.
your profile
A hands-on leader who enjoys being close to customers and operations.
Strong problem-solving and analytical skills.
Ability to navigate ambiguity and make data-driven decisions.
Experience managing customer escalations, churn-risk situations, and complex stakeholder conversations.
Excellent coaching and people development capabilities.
Strong business acumen with the ability to balance short-term execution and long-term strategy.
Ability to influence cross-functional teams and drive alignment across the organization.
Perks of being part of Factorial 😎
We care about people and we also offer a lot of benefits for employees:
High growth, multicultural and friendly environment
Alan as private health insurance
Healthy life with Wellhub (Gyms, pools, outdoor classes)
Save expenses with Cobee
Language classes
Breakfast in the office and organic fruit
Nora discounts
Free caffeine and theine
Pet Friendly
About Factorial 🚀
Founded in Barcelona in 2016, we now have +1,700 employees serving more than 16,000 companies across 112 countries.
Factorial started with a simple idea: companies were spending too much time managing processes and not enough time doing the work they were hired to do: their best work.
But as companies grow, work gets more disconnected. More people, more tools, more information, and more time spent connecting the dots. Generic AI can answer questions, but it doesn’t know your company. Every time, you have to give it the context.
Factorial is different. Because it’s inside the company, it already knows how it works, including its people, processes, policies, and data. So you can ask it to do real work, from screening candidates and managing expenses to answering questions and creating reports.
AI isn’t the goal. Giving people back their time is.
Factorial is the AI for Business that knows companies, connects how work happens across the business, and turns that context into action.
When work changes, so do we.
We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
Our Values
We own it: We take responsibility for every project. We make decisions, not excuses.
We learn and teach: We're dedicated to learning something new every day and, above all, share it.
We partner: Every decision is a team decision. We trust each other.
We grow fast: We act fast. We think that the worst mistake is not learning from them.
Want to learn more about us? Check our website!
- Permanent
- Full time
- Barcelona, CT, Spain
- CX/Account Manager
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