Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Engineering Manager - Site Reliability *EU/UK remote* (m/f/d)
- Location
- Remote
- Type
- Full time
- Posted
- 3MO AGO
About the role
ABOUT US
Pliant is a modular B2B payments platform combining commercial card issuing, payment accounts, FX and spend management for businesses and AI agents.
Businesses across travel, e-commerce, insurance and AI-native technology use Pliant to manage complex payment workflows, while fintechs, software platforms and banks use its infrastructure to build and operate their own commercial payment offerings.
Pliant's API-first platform also enables AI agents and applications to access regulated payment infrastructure with permissions, controls and auditability built in.
Founded in 2020 and headquartered in Berlin, Pliant serves businesses and partners across Europe and North America. A principal member of Visa and Mastercard, Pliant issues commercial cards in 13 currencies across 32 countries under its European e-money license and through regulated partners in the UK and US.
Learn more at www.getpliant.com.
ABOUT THE ROLE
You're the first hire for a Site Reliability function that doesn't exist yet at Pliant. Today, reliability is a responsibility scattered across many different teams, each with their own priorities: on-call rotation is only just being introduced, there's no framework for SLOs, and nobody's job is reliability instead of firefighting it on the side of something else. You'll standardize the practice at Pliant while hiring the engineers to run it, coaching engineering teams to shift reliability from a burden into an integral part of the software development lifecycle.
WHAT YOU'LL DO
Define the framework other teams use to set their own SLOs and error budgets, educating and supporting product teams along the way
Own blameless post-mortems and root-cause fixes; repeat incidents are treated as a process gap, not a signal about whoever was paged
Implement production readiness reviews so nothing new ships without one
Close gaps in Datadog observability coverage, including missing alerts, dashboard blind spots, and noisy pages that erode trust in on-call
Hire and build the team from the ground up, setting the technical and cultural bar for every engineer who joins after you
WHAT YOU'LL BRING
7-10 years of engineering experience, including at least 3 years directly managing engineers
A track record of hiring and developing engineers, with specific people you've levelled or promoted
Hands-on production or reliability engineering background. This is not a first management role, and you've carried a pager yourself
Strong AWS and Terraform experience, comfortable working inside a managed infrastructure-as-code pipeline
Experience building or running an on-call rotation and incident management process, not just participating in one
Strong platform observability experience. You know the difference between a good dashboard and a useless one
Clear communication for a technical, cross-team audience
A track record of pushing reliability practices upstream into product engineering teams, not just reacting to incidents after the fact
Proficiency with AI-assisted development (Claude Code, Cursor). Comfortable reviewing AI-written PRs as rigorously as any other
THE FIRST YEAR
The first few months are about building the on-call rotation and incident process from scratch, since neither exists yet, and hiring the first engineers onto the team
By mid-year, you have SLOs defined for the services that matter most, a real incident review process, and at least one engineer on the team besides you
By year one, Site Reliability is a function other teams actually route to, not something they route around, and repeat incidents are trending down because the root-cause fixes stuck
STACK
Terraform, Spacelift, AWS (including a dedicated PCI-scoped account), Datadog. We're subject to PCI DSS, SOC 2, and ISO 27001, and Platform Core's migration toward Kubernetes will increasingly shape what reliability looks like here too.
WHAT WE OFFER
The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
Attractive remuneration
Your choice of preferred OS, Windows or Mac
Flat hierarchy and transparent communication in a relaxed, professional atmosphere
Opportunity to develop your talent in a dynamic team with ambitious goals
Flexibility and possibility to work remotely
Pliant Card with monthly credit to explore the product and enjoy food with colleagues
Pliant is an equal opportunity employer. We welcome applications from people of all backgrounds, identities and abilities, and are committed to an inclusive hiring process. If you need any accommodations during the interview process, please let us know.
At Pliant we use the Ashby AI Criteria to assist with looking over resumes against our job qualifications for this role. All final decisions are made by our Talent Team and Hiring Team.
A human is behind these processes. Ashby does not automatically reject candidates or make final hiring decisions. Our teams review all results and make the final hiring decision with every candidate that applies.
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