Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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ETIC, Azure Technical Support Engineer - Associate
- Location
- Cairo
- Type
- Full time
- Posted
- 5D AGO
About the role
Line of Service
AdvisoryIndustry/Sector
TechnologySpecialism
Advisory - OtherManagement Level
AssociateJob Description & Summary
At PwC, our people in integration and platform architecture focus on designing and implementing seamless integration solutions and robust platform architectures for clients. They enable efficient data flow and optimise technology infrastructure for enhanced business performance.Those in cloud and network architecture at PwC will focus on designing and implementing efficient and secure solutions for clients. You will be leveraging cutting-edge technologies to optimise infrastructure and enhance connectivity.
Overview
We are seeking a motivated and skilled Azure Technical Support Specialist with 1-3 years of experience to join our dynamic support team. The ideal candidate will possess a strong understanding of Microsoft Azure services and be dedicated to providing excellent customer support.
Key Responsibilities
- Provide technical support for Azure services, including troubleshooting and resolving issues related to cloud infrastructure, applications, and services.
- Assist customers in understanding Azure features and functionalities, guiding them through best practices.
- Monitor and respond to support tickets in a timely manner, ensuring a high level of customer satisfaction.
- Collaborate with engineering and product teams to escalate and resolve complex issues.
- Document solutions and maintain knowledge base articles for internal and customer use.
- Participate in on-call rotation to provide after-hours support as needed.
- Stay up to date with Azure updates, features, and industry trends.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 1-3 years of experience in technical support or a similar role, preferably with a focus on cloud technologies.
- Familiarity with Microsoft Azure services (e.g., Virtual Machines, Azure Active Directory, SQL Database) and tools.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues.
- Excellent communication skills, both verbal and written, with a customer-focused mindset.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant certifications (e.g., Microsoft Azure Fundamentals, Azure Administrator) are a plus.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Architecture Frameworks, Business Process Modeling, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Virtualization, Communication, Emotional Regulation, Empathy, Enterprise Architecture, Enterprise Integration, Firewall (Network Security), Inclusion, Intellectual Curiosity, IT Infrastructure, IT Operations, IT Troubleshooting, Microsoft Azure, Network Access Protocols, Network Cloud Computing Platforms, Network Design and Deployment, Network Infrastructure {+ 10 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
0%Available for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date
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