Office Support Specialist
Field Representative II, Grade 6
Location: JLL-IBM Albany, NY, 257 Fuller Road, Albany, NY 12203
Schedule: Full-Time, 40 Hours per Week, Monday-Friday, 8:00 AM-5:00 PM
Position Profile
This position supports client facilities and workplace services in a corporate environment. Services provided include mailroom and receiving operations, conference room upkeep, landlord coordination, vendor escorting, office supply management, and general workplace support. The successful candidate will play a key role in maintaining a professional, organized, and efficient office environment while delivering exceptional customer service.
Job Duties and Responsibilities
- Perform conference room maintenance, including room resets, organization, and routine upkeep.
- Support mailroom operations, shipping, receiving, and package distribution.
- Coordinate vendor access and perform vendor escort duties as required.
- Manage office supply inventory and distribute materials as needed.
- Assist with workstation and cubicle setup for new employees and internal office moves.
- Serve as a liaison between the client, landlord, and service providers regarding building and facility-related matters.
- Document and maintain records, logs, and supporting documentation in accordance with company procedures.
- Deliver exceptional customer service while maintaining a professional, friendly, and cooperative attitude.
- Monitor workplace areas to ensure a clean, organized, and professional environment.
- Support workplace operations and departmental projects as assigned.
- Follows Ricoh Service Excellence performance requirements.
- Maintains all required reporting tools.
- Presents a professional appearance by adhering to company standards.
- Maintains a clean and organized work area.
- Meets company attendance standards by reporting to work punctually and working all scheduled hours.
- Performs other duties as assigned.
Qualifications (Education, Experience, and Certifications)
- High school diploma or GED required.
- 1-2 years of experience in office services, facilities support, workplace services, customer service, administrative support, mailroom operations, or a related field.
- Experience working in a corporate office environment preferred.
- Demonstrated proficiency with Microsoft Office Suite.
Knowledge, Skills, and Abilities
- Excellent customer service skills.
- Strong interpersonal and communication skills.
- Strong organizational skills and ability to prioritize.
- Ability to manage multiple responsibilities in a fast-paced environment.
- Ability to work independently and collaboratively within a team environment.
- Detail-oriented with strong problem-solving skills.
Working Conditions, Mental and Physical Demands
- Typically works in an office environment with adequate lighting, ventilation, and normal ranges of temperature and noise.
- Work assignments are diversified and require the ability to interpret, comprehend, and apply information while communicating effectively with customers, vendors, and internal stakeholders.
- Position requires frequent walking throughout the facility, standing, bending, and reaching.
- Ability to lift and carry items weighing up to 50 pounds as needed.
- Moderate dexterity required, including regular use of computers, keyboards, office equipment, and standard workplace tools.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.