We are looking for a proactive and execution-oriented Manager – New Initiatives to support the launch and adoption of newoperational initiatives within in-clinic operations. The role will focus on handholding care captains, driving receptionistadoption of the Provider Central booking feature for Medibuddy appointments, and ensuring smooth implementation acrossclinic locations. The person should be comfortable working closely with clinic teams, solving operational issues on ground,and ensuring process compliance.Key Responsibilities• Support rollout of new initiatives across in-clinic operations.• Handhold care captains and receptionist teams during change adoption.• Drive usage of Provider Central for booking Medibuddy appointments.• Conduct on-ground training, refreshers, and daily operational support.• Monitor adoption, usage trends, and process compliance across clinics.• Coordinate with clinic staff, internal teams, and stakeholders to resolve issues quickly.• Track operational metrics and provide regular updates to leadership.• Identify gaps in execution and recommend process improvements.• Support day-to-day in-clinic coordination and issue closure.• Assist in documentation, SOP updates, and rollout planning for new initiatives.Desired Qualifications• Graduate / Postgraduate degree preferred.• 2–4 years of experience in healthcare operations, clinic operations, customer operations, or program execution.• Prior exposure to team coordination, training, or field operations preferred.• Experience in process rollout or change management will be an advantage.Skills Required• Strong communication and stakeholder management.• Hands-on execution and problem-solving ability.• Ability to train, guide, and influence frontline teams.• Good analytical and reporting skills.• Comfortable working in a fast-paced, multi-location environment.• Ownership mindset with high attention to detail.Preferred Attributes• Experience in health-tech or healthcare operations.• Exposure to in-clinic workflows, front desk operations, or consult operations.
• Ability to work independently and drive outcomes on ground.• Process-oriented, adaptable, and quick learner.Success Metrics• Successful adoption of Provider Central across assigned clinics.• Smooth rollout of new operational initiatives.• Improved compliance and reduced manual dependencies.• Strong engagement and support from care captains and reception teams.