About TYB
TYB (“Try Your Best”) is building a community rewards platform for top brands to directly engage
and reward their communities for taking valuable actions. We have a unique B2B / B2C product
and growing numbers of paying customers and engaged users. We are backed by top investors
with an office in San Francisco and a geographically distributed team with experience launching,
building, and scaling the world’s most iconic startups.

About you…
You thrive when you can take ownership, solve problems creatively, and make processes your
own. You have 4–6 years of experience in implementation, onboarding, or customer success at
an early stage B2B SaaS company (bonus if in e-commerce or marketing tech).

• You’re excited to shape and continuously improve the onboarding experience, making
  sure brands see value quickly and feel confident launching on TYB.
• You’re organized and detail-oriented, with the ability to manage multiple projects while
  staying flexible in an evolving environment.
• You’re a clear, confident communicator who can collaborate effectively with marketers,
  executives, and technical stakeholders across brands and internal teams.
• You’ve built or refined processes before, and you know how to increase efficiency,
  consistency, and scalability in a fast-growing business.
• You thrive in a lean environment—resourceful, creative, and willing to roll up your
  sleeves when the playbook hasn’t been written yet.
• You can juggle competing priorities and shift focus quickly, keeping momentum even
  when the business or context changes.
• You’re motivated by bringing structure and clarity to ambiguity, and you approach
  challenges with curiosity and a growth mindset.
• You’re energized by the pace of startup life and resilient in navigating both challenges
  and change.
• You care deeply about community and believe in the power of community-driven
  commerce.
  

About the role…
Candidates based in San Francisco will join the team in the office three days every other
week. Remote team members should expect occasional travel to our San Francisco office
for team collaboration and events. As an Implementation Manager, you will play a critical role
in scaling the onboarding function while continuously improving how we bring new brands onto
the platform. You will:

• Lead the onboarding and implementation process for new brands, ensuring a smooth
  transition from signed deal to go-live.
• Act as the primary point of contact during onboarding, working closely with brands to
  customize their launch and align on goals.
• Partner with the sales team during pre-sale to scope implementation needs and set clear
  expectations with prospective brands.
• Serve as the voice of the customer by documenting bugs and feature requests and
  partnering with Product/Engineering on solutions.
• Oversee setup of TYB campaigns and experiences in the backend, ensuring brand
  creative and strategy are accurately represented in-platform.
• Provide brand leadership and guidance on integrations with email, SMS, e-commerce,
  and analytics platforms (e.g., Klaviyo, Shopify, Recharge).
• Develop and maintain scalable onboarding documentation, FAQs, and tools to
  accelerate customer time-to-value.
• Identify and implement improvements to onboarding processes, driving efficiency and
  consistency.
• Collaborate with the product team by sharing feedback from implementations to enhance
  the self-serve onboarding experience and platform usability.
• As the Implementation function grows, mentor and guide junior team members to
  support the scaling of the team.

Please send your resume and LinkedIn profile to: careers@tyb.xyz

Reporting to: Head of Brand Success