Role Summary The Meds Ops Manager will own end-to-end vendor management and operational delivery for the Medicines vertical, ensuring TAT adherence, fulfillment efficiency, and catalogue accuracy, while managing a team and driving cross-functional and tech initiatives to improve Meds Ops performance.
Key Responsibilities • Vendor & Operations Management – Own overall vendor management and day-to-day Meds Ops activity, ensuring smooth operational execution.• TAT Adherence – Monitor and ensure turnaround time targets are consistently met across the fulfillment cycle. • Fulfillment Improvement – Identify gaps and drive initiatives to improve order fulfillment rates and efficiency. • Vendor Coordination – Act as the primary point of contact for vendor coordination, issue resolution, and performance reviews.• Catalogue Management – Ensure accuracy, completeness, and timely updates of the medicine catalogue. • Team Handling – Manage, mentor, and drive performance of the Meds Ops team. • Customer Escalation Management – Oversee the customer escalation team, ensuring timely resolution and process improvements to reduce recurrence.• Tech Project Leadership – Lead and coordinate technology projects related to Meds Ops, working closely with product/tech teams for feature rollouts and system improvements.• Cross-Functional Coordination – Collaborate with internal stakeholders (Ops, Tech, CX, Category) to ensure alignment on goals and smooth execution.
Qualifications & Skills • B.Tech from a Tier 1/Tier 2 institute • Minimum 2 years of experience in operations, with proven team handling experience • Strong vendor management and coordination skills • Data-driven approach to TAT and fulfillment tracking • Ability to manage cross-functional stakeholders and lead process/tech improvement projects • Prior experience in healthcare, pharmacy, or e-commerce ops preferred