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- Type
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Advanced Associate, Professional Services
- Type
- Full time
- Posted
- 1D AGO
About the role
Advanced Associate, Professional Services
Join Pearson’s Qualification Processing team and help deliver accurate, timely T Level results through careful spreadsheet control, SharePoint-based file handling and clear communication with centres and examiners.
Also known in the market as: T Level Processing Administrator; Assessment Processing Administrator; Examinations Administrator; Results Processing Administrator.
About the Role
This permanent, full-time role works 37.5 hours per week within the Traditional Processing, On-demand and Onscreen Team, part of Qualification Processing. The wider department supports General Qualifications, Vocational Qualifications and on-demand assessments.
You will support T Level assessment material from receipt through to result, working across paper-based and electronic submissions. The role is highly spreadsheet-based and also uses SharePoint to receive and organise student work from centres.
This is a practical administrator role for someone who enjoys accurate process work, communicates clearly and can keep priorities moving against fixed deadlines.
What You’ll Do
- Process T Level assessment material from receipt through result, including paper and electronic submissions.
- Maintain management information and spreadsheet trackers, including mark and item-level data.
- Support unmarked, marked, result-closure and post-result activity.
- Contact centres, examiners and internal teams by Teams, telephone, email and video call.
- Input data from marked scripts and mark grids, and complete quality checks on results.
- Escalate issues or risks that could affect service-level agreements.
- Prioritise your workload across changing processing demands.
- During peak periods, train and guide a small group of seasonal staff in line with Pearson procedures and values.
What We’re Looking For
- Practical Microsoft Excel experience, including creating and editing basic formulas.
- General office or administrative experience.
- Experience working accurately to set processes or written instructions.
- Strong attention to detail, including during repetitive activity.
- A methodical approach and confidence working to immovable deadlines.
- Clear communication with colleagues and external customers.
- Positive teamwork and an understanding of upstream and downstream impacts.
- A Level or equivalent, plus GCSE English and Mathematics at grade C/4 or above, or equivalent.
- Advanced Excel, SharePoint or awarding-body experience is helpful but not essential.
Location & Working Pattern
This is a fully on-site role, five days per week. Working hours are 8am – 4pm and the office location is Lowton Way, Hellaby, Bramley, Rotherham S66 8SS. Flexibility may be required during peak processing periods, and annual-leave restrictions may apply at key points in the assessment cycle.
Why Join Pearson?
You will contribute directly to the accurate delivery of qualifications and results, working with a supportive team across a varied processing cycle. This offers hands-on experience across T Level operations, customer communication, data quality and assessment delivery.
Please submit your CV and a cover letter explaining why your experience is relevant. Applications received without a cover letter will not be considered.
#LI-SA1 #LI-Onsite
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