Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Clinical & Care Operations Specialist
- Location
- San Francisco
- Posted
- 3MO AGO
About the role
Clinical & Care Operations Specialist
San Francisco Bay Area, California
Hybrid, with regular in-person collaboration and occasional travel to pilot sites
Part-time, fractional, or contract initially, with potential to expand
Translate our technology and data into responsible, practical care workflows — response protocols, caregiver training, and clinically sound product guidance.
About Care Mojo
Care Mojo is building privacy-first, AI-enabled technology to support older adults and individuals with dementia living at home. Our system combines a wearable device, in-home location technology, and edge AI to help families and care providers better understand safety risks, daily routines, and changing care needs.
Care Mojo is designed to support—not replace—care professionals. We help home care organizations and families identify meaningful changes, improve communication, and provide more proactive and personalized support between scheduled caregiver visits.
We are seeking a Clinical & Care Operations Specialist based in the San Francisco Bay Area to help translate Care Mojo's technology and data into responsible, practical, and useful care workflows.
The Role
The Clinical & Care Operations Specialist will help define how Care Mojo's insights, alerts, summaries, and caregiver tools should be used in real-world dementia and home care settings.
You will work across clinical, product, implementation, research, and partnership activities. This includes reviewing care scenarios, developing response protocols, supporting agency pilots, creating caregiver training content, and helping the team distinguish between information that is clinically or operationally meaningful and information that may create unnecessary burden.
You will collaborate closely with Care Mojo's clinical, research, and product partners in the San Francisco Bay Area, while also supporting deployments and care organizations across California.
This role is well suited for an experienced care professional who understands both the realities of home-based care and the needs of families supporting a person with dementia.
Key Responsibilities
Care Workflow Design
- Define practical workflows for how agencies, caregivers, and families should respond to Care Mojo alerts and insights.
- Help determine which observations require immediate action, routine follow-up, care plan review, or no intervention.
- Develop escalation pathways for safety concerns, behavioral changes, mobility changes, sleep disruption, reduced activity, wandering risk, and other changes in daily routines.
- Ensure product workflows align with the responsibilities and limitations of nonmedical home care providers.
- Help integrate Care Mojo into existing care management, caregiver supervision, and family communication processes.
- Adapt workflows to fit different home care, aging services, and community-based care environments.
Clinical and Care Interpretation
- Review proposed product signals, alerts, summaries, and recommendations for clinical relevance and usability.
- Help the product team avoid overinterpretation, unnecessary alarm, or unsupported clinical claims.
- Translate sensor and behavioral information into language that is understandable and actionable for care professionals and families.
- Support the development of appropriate disclaimers, escalation guidance, and boundaries between monitoring information and medical advice.
- Advise on when findings should be shared with a family, agency supervisor, primary care provider, or emergency service.
- Help establish clear clinical and operational review standards for emerging product capabilities.
Dementia and Family Care Expertise
- Provide subject-matter expertise related to dementia progression, behavioral symptoms, caregiver stress, home safety, and changing care needs.
- Help identify common care scenarios that Care Mojo should support.
- Review family-facing and caregiver-facing language for empathy, clarity, and appropriateness.
- Advise on communication strategies for sensitive situations involving cognitive decline, safety concerns, resistance to care, or changes in independence.
- Incorporate person-centered and dignity-preserving principles into Care Mojo's product and service model.
- Help ensure Care Mojo supports culturally and linguistically diverse older adults and families.
Training and Education
- Develop or review training materials for caregivers, care managers, agency staff, and families.
- Create brief, practical guidance related to dementia care, safety, communication, behavior response, and observation.
- Support live or virtual training sessions during customer implementations.
- Help develop role-specific educational content for caregivers and agency supervisors.
- Ensure training recommendations are realistic for busy frontline care environments.
- Contribute to caregiver onboarding, continuing education, and skills reinforcement programs.
Pilot and Customer Support
- Participate in pilot planning and help define appropriate care-related objectives and outcomes.
- Support the development of participant inclusion criteria, onboarding procedures, consent processes, and escalation protocols.
- Review pilot findings and help interpret care-related trends and customer feedback.
- Participate in selected customer, research partner, and community organization meetings when clinical or care operations expertise is needed.
- Help implementation teams respond to sensitive care situations that arise during deployments.
- Conduct occasional onsite visits to Bay Area pilot or partner locations.
Research and Partnership Collaboration
- Collaborate with academic, clinical, aging services, and community-based partners in the San Francisco Bay Area.
- Support the design of feasibility studies, evaluation plans, and grant-funded programs.
- Help align product evaluation with real-world care delivery needs and measurable outcomes.
- Contribute care operations expertise to research protocols, partnership proposals, and grant applications.
- Support relationships with home care agencies, healthcare providers, dementia programs, caregiver organizations, and aging services networks.
- Help translate research findings into practical product and care delivery improvements.
Outcomes and Program Development
- Help define measurable outcomes related to safety, caregiver awareness, family confidence, care plan changes, and early identification of changing needs.
- Support grant, research, and partnership activities requiring care delivery or clinical input.
- Contribute to care protocols, operating procedures, case studies, and program evaluation materials.
- Help establish Care Mojo's clinical and care operations governance as the company grows.
- Identify opportunities for collaboration with healthcare providers, aging services organizations, and community-based programs.
- Help create an evidence-based foundation for Care Mojo's future clinical and commercial programs.
Qualifications
Candidates should have one or more of the following professional backgrounds:
- Registered Nurse
- Licensed Clinical Social Worker or Social Worker
- Gerontologist
- Occupational Therapist
- Geriatric Care Manager
- Dementia Care Specialist
- Senior Care or Home Care Operations Leader
- Clinical Program Manager
Additional qualifications
- 5+ years of experience supporting older adults, individuals with dementia, family caregivers, or home-based care programs.
- Strong understanding of dementia care, safety risks, behavioral changes, caregiver communication, and person-centered care.
- Experience working with home care agencies, home health organizations, memory care programs, geriatric care management, healthcare systems, or community-based aging services.
- Ability to translate clinical and care concepts into practical operational guidance.
- Strong judgment regarding escalation, documentation, and communication of sensitive care concerns.
- Clear written and verbal communication skills.
- Comfort collaborating with product, engineering, implementation, research, and business teams.
- Ability to work effectively in an early-stage environment where processes are still being developed.
- Based in, or able to regularly work in, the San Francisco Bay Area.
Preferred Qualifications
- Certification or specialized training in dementia care.
- Experience designing caregiver training or continuing education programs.
- Experience with care plan development, quality improvement, incident review, or clinical program implementation.
- Familiarity with remote monitoring, digital health, aging technology, or home-based technology.
- Experience supporting pilots, research studies, grant-funded programs, or outcome evaluation.
- Knowledge of California home care, home health, Medi-Cal, aging services, or community-based care programs.
- Existing relationships within the Bay Area aging, dementia care, academic, healthcare, or caregiver support ecosystem.
- Experience working with academic medical centers, research teams, or university-affiliated programs.
- Experience working with culturally and linguistically diverse families.
- Mandarin, Cantonese, Spanish, or another language commonly spoken by California families is a plus.
What Success Looks Like
Within the first six months, you will have:
- Established practical response and escalation protocols for key Care Mojo insights.
- Improved the clarity and usefulness of caregiver and family-facing information.
- Developed or reviewed core dementia care training and implementation materials.
- Supported multiple agency, family, research, or community-based pilots.
- Helped define responsible and measurable care-related outcomes.
- Strengthened Care Mojo's relationships with Bay Area clinical, academic, and aging services partners.
- Created a stronger connection between Care Mojo's technical capabilities and real-world care delivery.
Working at Care Mojo
This role requires both subject-matter expertise and operational judgment. The ideal candidate is not only knowledgeable about dementia and older adult care, but also able to turn that knowledge into clear workflows, training, product guidance, and measurable programs.
This is not a traditional direct patient care position. The role sits at the intersection of dementia care, product development, implementation, research, and program design.
You will play an important role in ensuring that Care Mojo's technology is responsible, useful, and aligned with the needs of older adults, families, caregivers, care organizations, and clinical partners.
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