GENERAL DESCRIPTION:

The Field Technician II position is responsible for the installation, troubleshooting, and maintenance of wireless communications equipment. The Field Technician II is able to configure and troubleshoot broadband and narrowband radios. The Field Technician II applies their working knowledge of DC electrical systems in order to set up and test 12-, 24- and 48-volt systems. This position is responsible for providing excellent customer service while being on the front line of interacting with clients

ESSENTIAL DUTIES AND RESPONSIBILITIES:

●     Installation of wireless network equipment, including broadband and narrowband radios, antennas, and cellular modems.

●     Configuration of radio equipment, which may include slave and subscriber radios.

●     Advanced troubleshooting of wireless network equipment.

●     Installation of field networking and automation equipment, including routers, switches, media converters and POE injectors.

●     Work with engineers over the phone to troubleshoot and configure routers and switches through CLI.

●     Termination and testing of ethernet and coax cabling, including CAT5e/6/6A, RG coax, LMR coax, heliax, and fiber.

●     Installing both rigid and EMT conduit.

●     Working with AC and DC power systems, installing breakers, fuses, batteries, power distribution systems, and UPSs.

●     Set up, test, troubleshoot, and assemble 12-, 24-, and 48-volt DC battery arrays.

●     Install grounding and lightning protection units (LPUs)

●     Installation and mounting of equipment cabinets.

●     Operating and working from manlift baskets, bucket trucks, and scissor lifts.

●     Pulling trailers as needed to transport equipment and materials to various job sites.

●     Manage small projects.

●     Completing documentation and other required forms in a timely and accurate manner.

●     Traveling up to 75% of the time to various locations to perform job duties.

●     Must be able to drive a vehicle, have a clean driving record, and have a valid driver’s license.

●     Support and adhere to the Corporate Health & Safety Program.

●     May require availability outside of normal business hours on an on-call basis.

●     Ability to dig ditches to install underground equipment as needed.

●     Perform other work-related duties as assigned by management.

EDUCATION AND/OR EXPERIENCE:

●     High school diploma or general education degree (GED).

●     Two or more years of experience working with wireless or network communications required.

●     Technical school or an associate degree in an electrical or IT program, or equivalent experience, preferred.

●     RF field experience and basic knowledge and understanding of RF principles is required.

●     Experience working with repeaters and duplexers preferred.

●     Training/certification in configuring and troubleshooting broadband and narrowband radios or successful completion of E2E University training required.

COMPUTER SKILLS:

●     Understanding of Windows-based operating systems with working knowledge of Microsoft Office (Word, Excel), Adobe, and Google programs.

●     Familiar with command line interfaces (CLI) and know how to set static IP addresses in a computer.

LANGUAGE SKILLS:

●     Ability to read and interpret documents such as operating and maintenance instructions, procedure manuals, and software applications.

●     Ability to write routine reports and correspondence.

●     Excellent written, oral, and interpersonal skills.

COMPETENCIES:

●     Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

●     Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

●     Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities.

●     Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

●     Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

●     Quality Management - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

OTHER SKILLS, ABILITIES AND QUALIFICATIONS:

●     Strong customer service skills.

●     High level of self-initiative and the ability to work independently to prioritize tasks, solve problems, and make decisions.

●     Ability to develop and maintain positive relationships.

●     Troubleshooting and investigative skills.

●     Ability to grasp new techniques and continuously learn.

●     Strong problem-solving skills.

●     Ability to perform well under pressure.

●     Ability to work both independently and as part of a team.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to talk and hear. This position is continually required to utilize hand and finger dexterity, along with continually climbing, bending, stooping, kneeling, crawling, or maintaining balance. This position will be required to climb ladders, work from heights up to 50 feet, lift up to 50 pounds at a time, be on their feet for 8-10+ hours, operate power tools, and operate machinery. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.