Example Company
Software engineer
- Location
- San Francisco
- Type
- Full time
- Compensation
- $150k-$200k
- Posted
- 2 days ago
Join a team building useful software. Work closely with engineering and design to turn new ideas into products.
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Director of Sales
- Posted
- 1H AGO
About the role
Description
About LegalZoom
LegalZoom is on a mission to help people navigate the legal system with confidence and clarity. As a leader in online legal services for over 25 years, we combine technology, attorney-led solutions, and expertise to protect the aspirations, lives, and legacies of millions of customers. If you’re ready to contribute to a collaborative, diverse, and distributed group of creative thinkers and problem-solvers, we can’t wait to meet you.
Where we work
We believe work should work for you. Though some positions are remote-friendly, LegalZoom requires this position to be onsite near our Reno, NV office to be able to properly execute the scope of work. Our Austin, Beaverton, Frisco, Los Angeles Metro, and San Francisco Bay Area offices allow our employees to collaborate with teammates and offer special onsite events, lunches, and more.
This role is onsite at our Reno office
Human-in-the-Loop
At LegalZoom, we operate with a human-in-the-loop model, where AI enhances—rather than replaces—human judgment. We believe the strongest outcomes for our customers come from thoughtfully integrating human expertise with AI capabilities to improve accuracy, safety, and decision-making.
To align with our AI-integrated operating model, our interview process will assess AI fluency, curiosity, and the measurable, impactful integration of workflows.
Overview
The Director of Sales will be the most senior LegalZoom leader in the Reno office and will oversee the Reno sales organization and broader office operations in partnership with cross-functional leaders. This leader will own revenue performance, build and execute strategies that achieve and exceed sales targets, and ensure the Reno team delivers a high-quality, compliant customer experience.
This leader will serve as a steward of the Inc Authority brand and customer experience, preserving the strengths and identity that have contributed to the business’s success while aligning execution with LegalZoom’s broader standards and capabilities. The role will also ensure clear ownership, continuity, and follow-through across key business handoffs.
The Director of Sales will lead through frontline managers and sales leaders across multiple sales motions, including inbound, outbound, renewals, upsell/cross-sell, and consultative sales. This role will translate company and business-unit objectives into clear execution plans, establish a disciplined operating rhythm, and make sound, timely decisions that protect LegalZoom’s brand, customers, and employees.
The successful candidate will be a visible, hands-on leader who can balance revenue delivery with leadership development, employee engagement, operational rigor, customer trust, and long-term change management.
You will
Own revenue performance for the Reno sales organization, setting goals, inspecting performance, and driving accountability through frontline leaders to meet annual, quarterly, and monthly revenue, forecast, and pipeline targets.
Lead through managers and sales leaders, setting clear expectations and holding leaders accountable for team performance, coaching quality, employee development, and adherence to LegalZoom standards and policies.
Design, communicate, and execute sales strategies across inbound, outbound, renewals and retention, upsell/cross-sell, and consultative sales motions.
Develop and launch campaigns, programs, and offers that generate revenue, improve customer engagement, and create sustainable growth opportunities.
Partner with Marketing, Product, Revenue Operations, Sales Operations, Finance, Customer Care, and other cross-functional teams to develop and execute revenue-generating initiatives.
Use data to run the business by reviewing conversion, contact rates, revenue per representative, pipeline, forecast, quality, compliance, staffing, and customer experience metrics.
Make decisive, data-informed business decisions that balance revenue opportunity, customer outcomes, operational effectiveness, employee well-being, and brand protection.
Protect the LegalZoom brand and its employees by ensuring sales strategies, campaigns, policies, and daily execution, including call standards, disclosures, scripting, and customer experience, meet ethical, compliant, and respectful standards in partnership with Quality, Legal, Human Resources, and Operations
Anticipate and mitigate risks to revenue delivery, customer trust, employee experience, and business continuity, escalating proactively to VP+ leadership.
Lead change management for the Reno office and sales organization, translating enterprise decisions, process changes, system implementations, and integration priorities into clear direction and actionable plans.
Partners closely with their HRBP on people strategy and performance to sustain a high-performance, inclusive culture that balances strong results with coaching, development, recognition, and career progression, aligned with LegalZoom company values.
Identify, develop, and retain leadership talent within the Reno organization; coach managers on performance management, difficult conversations, feedback, and effective use of data and incentives.
Establish consistent operating rhythms, including business reviews, performance inspections, leadership meetings, coaching expectations, and communication forums.
Collaborate with cross-functional partners to improve the end-to-end customer journey, remove operational barriers, and support new product, campaign, and program launches.
Champion continuous improvement by identifying workflow friction, testing new approaches—including AI-enabled tools where appropriate—and scaling successful practices across the organization.
Represent the Reno office and sales organization in enterprise forums, providing clear and concise updates on performance, opportunities, risks, employee needs, and operational priorities.
Foster strong relationships across the Reno office and ensure employees have the clarity, support, resources, and leadership needed to perform at their best.
Other duties as assigned.
Occasional travel may be required as needed.
You have
10+ years of progressive experience in sales or revenue-driving roles, with at least 5+ years leading leaders or managing managers in a high-volume sales, call center, or contact center environment.
Proven experience owning revenue targets and leading a metrics-driven sales organization, including responsibility for forecasting, staffing, performance management, and incentive-plan execution.
Ability to build trust with established teams, recognize and preserve the strengths of an existing business, and create alignment around shared goals, operating expectations, and continuous improvement.
Demonstrated success in achieving and exceeding sales targets across multiple sales motions, including inbound, outbound, renewals or retention, upsell/cross-sell, and consultative sales.
Experience developing and executing revenue-generating campaigns, sales programs, customer engagement strategies, and go-to-market initiatives.
Proven ability to lead a multi-team sales operation and serve as the senior-most leader for an office, site, or business location.
Strong sales operations and analytical skills, with the ability to interpret dashboards, funnel metrics, revenue drivers, compensation mechanics, and customer experience data to make informed decisions.
Proven track record of building, developing, and retaining high-performing sales managers and teams, including experience with coaching, formal performance management, leadership development, and differentiated recognition.
Deep understanding of contact center and sales operations best practices, including staffing and scheduling, lead routing, contact strategy, quality assurance, compliance, dialer and telephony tools, CRM systems, and performance management.
Demonstrated ability to make strong, timely decisions that protect customers, employees, the employer brand, and long-term business performance.
Strong strategic and execution skills, with the ability to translate enterprise objectives into clear priorities, roadmaps, and operating rhythms for frontline teams.
Excellent communication, executive presence, and influence skills, with the ability to align senior leaders, peers, managers, and frontline employees around direction, expectations, and tradeoffs.
Demonstrated ability to lead in a fast-paced, evolving environment while balancing short-term revenue delivery with long-term capability building, culture, compliance, and employee engagement.
A customer-first mindset and commitment to delivering a high-quality, compliant sales experience
The salary range for this role is ($136,500 - $218,400). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.
● Medical, Dental, Vision Insurance
● 401k, With Matching Contributions
● Paid Time Off
● Health Savings Account (HSA)
● Flexible Spending Account (FSA)
● Short-Term/Long-Term Disability Insurance
● Plus other wellness benefits to include:
○ Fertility
○ Mental Health
○ One Medical
Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.
